Information Management Specialist - Senior
Summary:
Join our team as a Senior Information Management Specialist to lead the implementation of an enterprise Information Management (EIM) platform for Supply Ontario. In this hybrid role (3 days onsite/2 remote), you’ll oversee the rollout of solutions like OpenText to enhance data governance, recordkeeping, access, and privacy. You’ll collaborate with internal stakeholders, ensure compliance with public sector regulations, and drive user adoption through training and communication. Ideal candidates have 5+ years of experience with EIM platforms, metadata and classification development, and managing large-scale information governance projects, preferably in the public sector. Your work will enable smarter, secure, and compliant data practices.
 
Description

Supply Ontario is a centralized procurement agency formed in 2020 to enable a whole-of-government approach to purchasing goods and services. We are committed to modernizing procurement as a key driver of success for Ontario’s public sector. Our mission is to strengthen supply chain management and procurement across the public sector, providing ministries, provincial agencies, hospitals, school boards, children’s aid societies, and more with timely access to high-quality, reliable products and services at the best value.

As part of our continued growth, we are seeking an experienced Fee-for-Service (FFS) to lead the rollout and implementation of an enterprise Information Management platform that will enhance the organization’s information governance, compliance, and operational efficiency.

Project Overview:

Supply Ontario is advancing its digital infrastructure by deploying a robust Information Management platform to support secure, efficient data governance, classification, retention, and access across its organization. The Information Management Specialist will spearhead the implementation of this platform, ensuring alignment with regulatory mandates, internal policies, and enterprise architecture. This role will focus on configuring, deploying, and optimizing the Information Management solution, facilitating data governance frameworks, and driving user adoption. The specialist will also ensure compliance with industry standards and public sector regulations while managing stakeholder engagement and technical delivery.

Experience required:

  • 5+ years of hands-on experience implementing enterprise Information Management platforms (OpenText)
  • Experience assessing and conducting business analyses to establish information management needs across domains such as recordkeeping, access, and privacy.
  • Experience leading and coordinating information management projects and initiatives.
  • Skilled in providing advice, guidance, and support for information management-related efforts.
  • Knowledge and practical experience developing document management protocols, including business rules, naming conventions, version control, and document labelling.
  • Experience developing business and records classification schemes using functional classification methodologies.
  • Expertise in assessing metadata requirements and creating metadata schema, standards, and management protocols.
  • Experience assessing training and awareness needs, developing curricula and communication plans, and delivering information management training to diverse audiences.
  • Ability to provide routine advice on information management concepts, principles, and best practices.
  • Understanding of Information Security and Privacy Classification requirements and applying them to unstructured data environments.
  • Strong collaboration skills, working effectively with business analysts, architects, intelligence specialists, data managers, project managers, training specialists, and other stakeholders.
  • Supporting business and information architecture functions in defining information management priorities.
  • Active participation in information management committees, working groups, or similar forums.
  • Experience developing and tracking information management performance metrics.
  • Research and analysis capabilities relevant to environmental/jurisdictional scans, legislation, policy, business process mapping, and maturity assessments.
  • Ability to plan and implement information management strategic goals and priorities.
  • Familiarity with national and international standards in recordkeeping and information management.
Deliverables

The Senior Information Management Specialist is expected to play a pivotal role in the successful execution of an EIM platform. Their responsibilities and expectations encompass the following:

  • Lead the rollout and configuration of the enterprise Information Management platform (e.g., OpenText) across Supply Ontario and its partners.
  • Conduct comprehensive business analyses to define information management requirements related to recordkeeping, access, privacy, and security.
  • Develop and implement data governance frameworks, including document management protocols, business and records classification schemes, metadata standards, and retention policies.
  • Collaborate closely with internal stakeholders, vendors, and IT teams to ensure seamless integration of the platform within the enterprise architecture.
  • Manage all phases of the project lifecycle: requirements gathering, solution design, testing, deployment, and post-implementation support.
  • Provide ongoing advice and guidance on information management concepts and best practices to business units and technical teams.
  • Develop and deliver training programs and awareness campaigns to build information management capabilities across the organization.
  • Conduct compliance assessments to ensure the platform and practices meet regulatory, legal, and security requirements, including privacy impact assessments.
  • Participate in committees, working groups, and forums to represent and advance information management objectives.
  • Monitor and report on project progress, risks, and issues to project sponsors and steering committees.
  • Develop and track performance metrics to measure the effectiveness and maturity of information management initiatives.
  • Support continuous improvement through research, environmental scans, and business process analysis to adapt to evolving information management needs.
  • Maintain thorough project documentation including policies, procedures, configuration guides, training materials, and audit reports.

Desirable Qualifications:

  • Bachelor’s degree in Information Management, Information Technology, Library Science, Business Administration, or related field.
  • Professional certifications in Information Management, Records Management (e.g., CRM - Certified Records Manager), or relevant technology certification.
  • Experience working within or supporting public sector organizations and understanding their regulatory environments.
Additional Terms
Supplier Comments

MSP Notes 

Must Haves:

  • 5+ years of hands-on experience implementing enterprise Information Management platforms (OpenText)
  • 5+ years Experience assessing and conducting business analyses to establish information management needs across domains such as recordkeeping, access, and privacy.
  • 5+ years Experience leading and coordinating information management projects and initiatives.
  • 5+ years Skilled in providing advice, guidance, and support for information management-related efforts.

Location: hybrid - 3 days onsite/2 days remote

Public Sector Experience: Nice to Have