Software Developer - CRM - Senior
Job Title: Software Developer 
Location: Toronto - Hybrid
Duration: Long-Term


This role is under a hybrid work arrangement and requires working 3 days in the office at 40 St. Clair Ave. West, Toronto and 2 days remote from home office within Ontario. 



Conducts support, maintenance, prototyping and configuration of a complex Oracle Siebel Solution

Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments

Development and configuration of integration of Siebel with other ministry applications using web services or other mechanisms

Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues

Documenting processes and technical designs and updating build books

Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Engaging with LRC and program staff to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process

Design and develop prototypes and proof of concepts

Document build books, working with LRC staff on actual implementation document performance measures of the new environments

Knowledge and experience to evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities

Research Oracle tools and techniques to inform / recommend improved design, functionality and/or performance

Develop unit testing scripts to confirm successful installation/configuration

Developing prototype integration framework to ensure the successful implementation using Open UI scripting, EAI, EIM, ETL web services and REST service

Develop build books, working with LRC staff on actual implementation; documenting performance measures of new environments

Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution

Ensure compliance with I&IT and Communication standards and directives, (e.g. AODA, digital design principles and web style guides)

Ensure designs are re-sizable / scalable for multiple screen platforms

Recommend development and support technologies that provide more efficient code management

Ensure web pages are AODA compliant and are compatible across multiple browser technologies

Develop testing scripts to ensure integrity during change

Define diagnostic methods to help incident management

Engage with LRC staff to troubleshoot problems in DR/RR migration and LOV migration


Knowledge Transfer Requirements

Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff

All design, development, artefacts, and source code, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided

Dedicated knowledge transfer sessions will be scheduled to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and/or follow up questions

Experience and Skill Set Requirements

Evaluation Criteria:

Solution Development Experience - 35%

10+ years experience (including recent experience) solutioning and hands-on configuring complex Siebel Public Sector solutions including the use of integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM, SMARTScript, Web Services and Siebel BI Publisher

5+ years hands on experience in developing RESTful service with JSON

10+ years experience integrating with Single Sign On solutions like OID, ONe-Key, GO-PKI, and Public Secure

5+ hands on experience customizing Siebel Open UI and PM/PR scripting

5+ years hands-on developments experience with Siebel Smart Scripts and Task based UI

4+ years hands on experience with Jscript boostrap framework

10+ years experience developing unit testing scripts

10+ years setting up and developing solutions with multi-organization data structures and data visibility

10+ years experience configuring picklist and list -of-value (LOV) for multiple organizations and multiple languages

2+ years experience configuring in Siebel IP 20.x

5+ years experience developing integration using REST service

5+ years experience with developing unit testing scripts to confirm successful installation


Technical Skills - 25%

10+ years of demonstrated and hands on experience with Siebel Public Sector 8.x,

10+ years with Siebel data modelling and EIM

5+ years of hands on experience with Siebel OpenUI and PM/PR scripting

10+ years demonstrated and hands experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.

5+ years demonstrated and hands experience with the planning of ETL migrations of data from legacy solutions to the new Siebel solution using tools like EIM and development of custom data loaders

10+ years demonstrated and hands experience with Siebel EAI, Web Service, Data transformation and integration


Installation, Design, Configuration, Integration and Troubleshooting - 20%

10+ years of hands on experience installing, designing and configuring complex Siebel Public Sector systems including use of Siebel ADM, Oracle OID for single Sign on authentication and Siebel server to server encryption for high sensitive data.

10+ experience troubleshooting and resolving issues of large complex Siebel Public Sector that including integration with several systems and use of Single sign-on.

10+ years of hands on experience in integrating Siebel Public Sector with non-Siebel systems like ESRI, Address Lookups (e.g Canada Post), SaaS solutions like Oracle Service Cloud and traditional middlewares like BizTalk

10+ years of hands on experience on development best practices and standards with Siebel Repository

5+ years of demonstrated and hands on experience on AODA, WCAG and assistive technologies

Experience and understanding of Workspace and parallel development

Experience with evaluating and documenting Siebel upgrade paths


Methodologies, Documentation and Soft Skills - 20%

Demonstrated knowledge and understanding of Oracle development methodologies, tools, and resources

Demonstrated experience with documentation of technical blueprints, build-books and procedure manuals

Experience with documenting processes and enhancement build books

Demonstrated ability to research and recommend Oracle tools and techniques that could be leveraged

Experience with developing prototype build books

Experience with documenting performance measures of the new environments

Experience working in an agile project delivery team

Excellent analytical, problem-solving and decision-making skills

Strong collaboration skills with a proven track record for building strong working relationships

A demonstrated team player with a track record for meeting deadlines

Strong verbal and written communication skills

Strong communication skills to present technical designs/solutions to business clients