Description

Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites

·        Avaya Aura and softphone front end

·        PBX, Analog Trunking

·        Automatic Call Distribution

·        Voice Over IP (VOIP)

·        Data Networks

·        Session Initiation Protocol

·        Session Border Controller (SBC)

·        Servers (Linux, Windows, AD, VM’s)

• Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.

·      Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)

·      Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)

·      Skillset using Avaya Communication Manager

• Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.
• Perform analysis, design, configuration, and implementation support for our platform
• Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.
• Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)
• Develop required technical and test documentation and Document all results in appropriate repositories.
• Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing
• Support development coding best practices, standards and frameworks for implementation by junior team members.
• Lead solution design and implementation of the monitoring solution for telephony.
• Work with new network project to coordinate telephony implementation readiness.

Needs to have:

Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)

Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)

Skillset using Avaya Communication Manager

Nice to have:

• Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group
• Familiarity with SQL, linux ,windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
• Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911

*Note – Frequent travel is required