DHHS Division of Health Benefits requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team.

No travel is required. This is a Monday-Friday, 8-5 position. Hybrid model: the client will require 8 days per month onsite.

The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units. 

Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential. Good research skills. Instructional design and technical knowledge a must. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills are needed. 

DHB prefers experience with the following tools: Experience using Microsoft Office. This position will likely need to draft documents and slide decks to support content development. The candidate will need experience utilizing and maintaining SharePoint. Adobe Articulate (Storyline and Rise), Canva, Camtasia, Menti, etc. Interest in continual learning and continuous improvement. Must be professional, respectful, communicate clearly and often, and act with integrity in all interactions.

This position works with: Associate Director of Organizational Development, 2 Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, Administrative Support Specialist and DHB Interns.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience in curriculum design and developing training materials for adult learners	Required	3	Years
Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs.	Highly desired	3	Years
Strong content development skills needed.	Required	3	Years
Instructional design and technical knowledge needed	Required	3	Years
Adobe Articulate 360	Required	0
Experience with adult learning practices, principles and procedures in classroom and on-line presentations	Highly desired	0
This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.	Required	3	Years
Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex	Required	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement?
Question3	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question4	This is a hybrid work model- the client will require 8 days per month onsite
Question5	LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement?
Question6	Budgeting for this position allows for a rate of - per hour. Candidates submitted above this amount may not be considered. Do you accept this requirement?
Question7	Please list candidate's email address HERE that will be used when submitting E-RTR.
Question8	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate’s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?