The state of Georgia is dedicated to modernizing our court operations by building a Case Management System that will increase consistency and efficiency and streamline the administration of justice for all citizens. The purpose of the project is to build a Case Management System that will be a modern statewide, secure, digital, cloud based, case management system that interfaces across multiple courts, with a variety of existing databases, and reporting systems.
The Judicial Council of Georgia / Administrative Office of the Courts (JC/AOC) the administrative agency of the Georgia Supreme Court, will be partnering with Suppliers to implement this court case management system for Georgia’s courts.
JOB SUMMARY:
Acts as a liaison between the IT organization and the business partner. Analyze business issues, define requirements, create screen designs, and recommend automated system controls and protocols to solve organizational information issues. Determine operational objectives, gather information, and evaluate output requirements and formats. Work closely with end users to analyze, define, model, and document systems requirements. Identify project milestones, phases, and elements, and keep team within timeline and budget. Construct workflow charts and diagrams, study system capabilities, and write specifications. Develop organizational change management framework and conduct user acceptance testing. Creates and maintains end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training. This position may require 10% travel to meet with stakeholders.
RESPONSIBILITIES:
Works on multiple projects/applications as a project team member. Considered a subject matter expert for several projects/applications. Works on projects of moderate to high complexity within one or more development environments. The Senior BA works with both software developers and business customers to ensure that the business needs are being met by the systems being built, changed, enhanced or purchased.
· Responsible for identifying and communicating business needs for multiple/complex software solutions by translating these needs into functional and non-functional requirements used by software developers, usually in the form of a formal requirements document.
· Responsible for the elicitation, analysis and documentation of multiple customers' business requirements for assigned projects/applications.
· Responsibilities include, but may not be limited to, the following:
o Participates in and facilitates customer meetings as well as project team meetings.
o Participates in project team meetings during all phases of the Software Development Lifecycle (SDLC).
o Serves as a liaison between the business partners and the development team in order to provide technical solutions to meet user needs.
o Utilizes requirements elicitation techniques, such as facilitated sessions, workshops, interviews and shadowing to elicit requirements from customers, users and stakeholders.
o Develops, writes and communicates business and functional requirements and produces requirements documentation, which includes use case narratives, use case diagrams, functional and non-functional requirements. Ensures that resulting business requirements are thorough and accurate.
o Creates and maintains Screen Designs, User Story Maps and Process Flow diagrams in Lucidchart
o Creates and maintains User Stories in JIRA
· Ability to work in the office 5 days each week. (This is not a telework position).
· Performs all other duties as assigned.
CORE COMPETENCIES
· Oral and written communication skills
· Interpersonal, consultive and facilitation skills
· Critical Analysis Skills
· Problem Solving Skills
· Technical Awareness of the project
· Management and Leadership Skills
· Knowledge of the business area that they support, including a solid understanding of the customer’s existing business processes and how new technology might support, change or enhance those processes.
AGENCY SPECIFIC QUALIFICATIONS:
Minimum Education/Experience:
Bachelor's degree in computer science or information systems or proven equivalent work experience, AND three (3) years of systems analysis and/or business analysis experience, AND two (2) or more years’ experience in: advanced level use, evaluation and implementation of appropriate tools for requirements elicitation and documentation, integration, and user acceptance testing, AND advanced knowledge of requirements elicitation techniques, business modeling and use case design concepts, information systems and software development life cycles.
OR
Nine (9) years of relevant business analysis/information systems experience.
Preferred Qualifications:
(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):
· Experience working in state or local government, specifically in roles dealing with the Georgia Criminal Justice System
· Advanced level experience in software development methodologies, like Agile, Scrum and Waterfall
· Project management certification (PMP) through the Project Management Institute/ITIL foundational certification
· Experience with LucidChart
· Experience with JIRA
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| IT Business Analyst Experience | Required | 5 | Years |
| Meeting Facilitation | Required | 5 | Years |
| Identifying and gathering business and functional requirements for complex software solutions | Required | 5 | Years |
| Experience working as a liaison between the business partners and development teams to ensure that technical solutions meet the business needs | Required | 5 | Years |
| Experience working with Lucidchart to create process flows, screen designs and user story maps | Required | 3 | Years |
| Experience writing and maintaining user stories in JIRA | Required | 3 | Years |
| Experience working in state or local government, specifically in roles dealing with the Georgia Criminal Justice System | Required | 0 | |
| Experience in software development methodologies, like Agile, Scrum and Waterfall | Required | 5 | Years |
| Ability to travel 10% to meet with stakeholders and gather requirements. | Required | 0 |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | What is your candidate's email address? |
| Question3 | If selected for engagement, your candidate's hourly Pay Rate must be at least -? Your candidate can be paid more; however, the hourly SRP Rate cannot exceed -? Do you agree to these requirements? |
| Question4 | The maximum mark-up for this engagement’s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? |
| Question5 | This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement? |
| Question6 | If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement? |
| Question7 | ON-SITE ONLY. Do you and your candidate agree to this requirement? |
| Question8 | In what City and State is your candidate currently located? |