Role Overview

As the Client Service Manager, you will serve as the strategic point of contact for clients undergoing digital transformation. You’ll be responsible for maintaining strong client relationships, aligning service delivery with business objectives, and ensuring clients receive measurable value from Clarium’s digital solutions.

Key Responsibilities

Client Relationship Management

• Act as the primary liaison between Client and key client stakeholders.
• Build trust and long-term partnerships focused on innovation and business growth.
• Understand client goals, industry challenges, and digital transformation strategies.

Digital Service Delivery Oversight

• Coordinate cross-functional teams (e.g., cloud, cybersecurity, IT operations, automation) to deliver digital solutions effectively and on time.
• Monitor project progress, ensure alignment with transformation goals, and maintain SLAs.
• Facilitate regular service reviews and digital roadmap updates.

Issue Management & Continuous Improvement

• Proactively identify service challenges and coordinate resolution.
• Escalate technical or strategic issues to the appropriate teams.
• Promote continuous improvement based on client feedback and evolving digital trends.

Strategic Account Management

• Analyze client data to track adoption, usage, and ROI from digital services.
• Provide regular performance reports and strategic recommendations.
• Identify and support opportunities for expanding digital capabilities (e.g., AI integration, process automation, cloud migration).

Onboarding & Change Enablement

• Lead onboarding for new clients or services, ensuring alignment with digital strategies.
• Support user adoption through training, communication plans, and enablement resources.
• Act as a change ambassador for digital initiatives, helping clients manage internal transition.

Required Skills & Attributes

• Strong communication and stakeholder engagement skills
• Experience in digital transformation, IT services, or SaaS environments
• Ability to manage multiple priorities and large-scale projects
• Strategic thinking and problem-solving capabilities
• Familiarity with tools such as CRM platforms, ITSM software, and analytics dashboards
• Knowledge of digital domains: cloud services, automation, AI, cybersecurity, and data analytics

Relevant Industries

• Financial Services
• Healthcare & Life Sciences
• Manufacturing & Supply Chain
• Public Sector & Education
• Technology & SaaS