Ontario Public Service seeks a Senior Business Analyst (Hybrid – 3 days onsite, Guelph) to support Salesforce Public Sector Solutions for the License and Permit System, including Bill 5 initiatives. Responsibilities include leading requirements gathering, creating epics/features/user stories in Azure DevOps, backlog management, facilitating JAD sessions, and collaborating with QA. Must have 8+ years BA experience, Salesforce expertise, DevOps, Agile/Scrum, Microsoft Visio/Project, Miro boards, and Ontario Digital Service Standard knowledge. Strong skills in data analysis/migration, stakeholder engagement, and AODA compliance required. Public sector experience preferred. Interviews Aug 25–26. Only one candidate submission permitted.

 

Description



To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.


This is a hybrid work position - 3 days a week in Guelph office at 1 Stone Rd W.


Responsibilities:


• Provides a comprehensive range of I&IT business analysis services for a License and Permit System (Salesforce Public Sector Foundation) for clients with diverse business and technological needs.

• Manage user stories in Azure DevOps tools including updating user stories, product backlog items, providing input in developing Product roadmap, validating and testing user stories before passing to business and working close with QA resource to help build test cases and scenarios including test data

• Populate 'Acceptance Criteria' and all other critical details in user stories required for development team and business SME's.

• Communicate user stories to development team and ensure all information is provided to move forward.



• Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.

• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches

• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management, Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies

• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives

• Develops sound processes for requirements gathering including but n o t limited to JAD sessions, interviews, mockups, etc.

• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules

definition and non-functional requirements definitions for assigned projects

• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders

• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up

Skills
Experience and Skill Set Requirements
General Skills



Experience conducting requirements gathering, developing user stories, Epics and Features including presentations and briefing notes and conducting stakeholder engagement
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines


Desirable Skills

Salesforce Certified Business Analyst
Experience tight timelines gathering end user requirements and documenting in DevOPS user stories with acceptance criterion and logic details
Ability to translate business and data requirements into specifications sufficient for developers to develop those user stories
Experience developing performance measures for business analysis evaluation and subsequent follow-up
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards


Must Have

Experience with Salesforce, DevOps, Microsoft tools including Visio and Project and Miro boards
Experience and knowledge of the Ontario Digital Service Standard, Ontario Service Design Playbook and the Digital First Assessment product delivery approach (Pre-Discovery, Discovery, Alpha, Beta, Live)
Knowledge and understanding of digital product development, implementation and management
Experience in Agile, SCRUM. Lean and DevOps methodologies
Experience in the development of epics, features, and user stories
Experience in the development and management of product backlogs
Experience conducting JAD session
Knowledge Transfer Requirements:

Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
Dedicated knowledge transfer sessions will be scheduled during the close-out phase of the project to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and/or follow up questions.


Evaluation Criteria

Criteria 1: Business Analyst Skills

Criteria 1 = 30 points

8+ years’ experience in business analysis
Demonstrated experience supporting development and implementation of large systems utilizing Salesforce Public Sector Solutions
Demonstrated experience leading and conducting business analysis
Demonstrated experience facilitating JAD sessions to gather and assess business needs
Demonstrated experience analyzing business requirements and creating Business Requirements Document, other Business requirements artefacts
Working knowledge of system concepts and development methodologies to support business applications
Demonstrated experience in project co-ordination and project management activities
 Criteria 2: Technical Skills

Criteria 2 = 30 points

Demonstrated experience developing epics, features and user stories for implementation in Salesforce ideally Public Sector Solutions
Demonstrated experience using DevOps to capture requirements as Epics, Features and User Stories
Demonstrated experience using Microsoft tools including Office, Visio and Project
Demonstrated experience facilitating JAD sessions and using Miro Boards or other Whiteboard tools
Demonstrated experience in data analysis and migration, including mapping between source and target systems, analysis of data fields required to migrate data, exchange data or to provide a data feed between internal systems and third-party applications
Demonstrated experience in producing quality analysis of data sets and outputs such as detailed data maps, data dictionary, business rules, process maps, mapping rules, functional specifications, interface specifications, conceptual/logical data models, use cases, test cases etc.
 Criteria 3: Agile and Product Delivery Experience

Criteria 3 = 20 points

Hands on experience in various project and product delivery methodologies such as:
Agile/Scrum
Waterfall
Iterative Agile
Demonstrated experience supporting the delivery of project utilizing an iterative product delivery approach
Experience developing and managing product backlogs
Through understanding of SDLC
Criteria 4: Soft Skills

Criteria 4 = 15 points

Excellent analytical, problem solving and decision-making skills
Excellent communication, both written and verbal
Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations
Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production
  Criteria 5: Public Sector Experience

Criteria 5 = 5 points

Previous experience working in Government or Public Sector organizations


This is a hybrid work position - 3 days a week in Guelph office at 1 Stone Rd W.


Note- Interviews will happen on 25th and 26th Aug only, please ensure candidate is available during that time as there will be no rescheduling of interviews


Max no of submission- 1(one)


Must Have

Experience with Salesforce, DevOps, Microsoft tools including Visio and Project and Miro boards
Experience and knowledge of the Ontario Digital Service Standard, Ontario Service Design Playbook and the Digital First Assessment product delivery approach (Pre-Discovery, Discovery, Alpha, Beta, Live)
Knowledge and understanding of digital product development, implementation and management
Experience in Agile, SCRUM. Lean and DevOps methodologies
Experience in the development of epics, features, and user stories
Experience in the development and management of product backlogs
Experience conducting JAD session