Join our team as a Senior Solution Architect to lead the design and integration of enterprise SaaS platforms such as ServiceNow and OpenText. With over 8 years of experience in application architecture, you'll shape scalable, secure, and user-centric solutions that align with enterprise standards and support hybrid integrations across cloud and legacy systems. You’ll define reference architectures, oversee API-based integrations with ERP and procurement platforms, and ensure compliance with governance frameworks. Ideal candidates bring deep knowledge of workflow automation, digital content management, and public sector technology needs, with a strong track record of delivering architecture artifacts and supporting agile delivery teams.

 

Key Responsibilities:

• Lead the design and implementation of scalable, secure, and user-centric SaaS solutions using ServiceNow (ITSM, workflows, integration hubs) and OpenText (content services, case management, records, and document workflows).
• Define and maintain solution architectures that enable hybrid integration across SaaS platforms, legacy applications, and cloud infrastructure (e.g., Azure).
• Translate complex business requirements into modular application designs, leveraging configuration over customization within platforms like ServiceNow and OpenText.
• Design and oversee integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks.
• Develop architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.
• Define governance and configuration standards for platform administration, including access control, metadata standards, and system lifecycle practices.
• Evaluate and advise on best-fit SaaS and PaaS platforms based on business needs, compliance requirements, technical architecture, and long-term scalability.
• Work closely with enterprise architects, delivery teams, product managers, and vendors to ensure architectural alignment across initiatives.
• Support cloud-enabled delivery of content and workflow services through OpenText integrations with Azure, SharePoint, Microsoft 365, and other digital platforms.
• Guide solution implementation teams through sprint planning, backlog refinement, and technical validation processes.
• Ensure SaaS solutions align with enterprise governance (e.g., GO-ITS), data classification standards, and information lifecycle policies.
• Contribute to business case development, procurement processes (e.g., RFBs/RFIs), and vendor evaluations with architectural insights.

Required Qualifications & Experience:

• 8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms.
• Hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and/or OpenText.
• Experience architecting workflow automation, records/document management, and case management systems in a SaaS context.
• Familiarity with Azure or similar platforms for hybrid integration, identity federation (Azure AD), and secure access models.
• Strong understanding of integration patterns and tools (e.g., RESTful APIs, webhooks, middleware, iPaaS platforms).
• Proven ability to design scalable, modular, and maintainable solutions with a focus on configuration over code within SaaS ecosystems.
• Deep understanding of data privacy, retention, and security considerations in public sector SaaS deployments.
• Demonstrated experience working in structured delivery environments using Agile and iterative delivery models.
• Experience with public sector or regulated environments is a strong asset.

Desirable Skills:

• Certification in ServiceNow System Administration or Implementation Specialist, and/or OpenText Content Server/ECM platforms.
• Familiarity with ITIL, BPMN, or process mapping techniques for workflow design.
• Experience integrating ServiceNow or OpenText with ERP systems, procurement tools, or custom-built applications.
• Knowledge of Ontario Government I&IT directives
• Experience designing solutions that incorporate digital signatures, audit logging, and secure document exchange.
• Knowledge of metadata structures, data dictionaries, and enterprise content governance models.
• Awareness of emerging trends in enterprise SaaS adoption, low-code/no-code platforms, and intelligent automation.

Core Competencies:

• Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
• Clear communicator with the ability to engage and influence executive, business, and technical stakeholders.
• Collaborative and pragmatic, with a delivery-focused mindset and a strong understanding of real-world platform limitations.
• Able to work across multiple domains and technologies, bringing structure to complexity.
• Strategic thinker with a strong sense of architecture governance and solution lifecycle management.

 

 

 

Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field is required.
• Certifications such as ServiceNow Architect, TOGAF, PMP, ITIL, or OpenText ECM Specialist are considered strong assets.
• nsights.

Deliverables

• Solution Architecture Blueprints – Target and transitional states for ServiceNow, OpenText, and SaaS-based applications.
• Integration Designs – Logical and physical models of system-to-system interfaces across SaaS, legacy, and cloud.
• Workflow & Automation Models – Visual representations and configurations for business processes within ServiceNow and OpenText.
• Security and Access Models – IAM strategies using Azure AD, RBAC, and platform-native controls.
• Governance Artifacts – Configuration standards, permission matrices, metadata schemas, and compliance documentation.
• Architecture Decision Records (ADRs) – Documented rationale for key design and technology choices.
• Technology Evaluation Reports – Comparative analyses of SaaS platforms, licensing models, and vendor solutions.
• Implementation Support Artifacts – Sprint inputs, backlog clarifications, platform configurations, and QA checklists.

 

Additional Terms

Performance Expectations

• Quarterly performance reviews against agreed-upon objectives and deliverables
• Minimum 80% achievement of approved quarterly objectives
• Development and maintenance of detailed project documentation
• Regular status reporting as per project management framework
• Adherence to all Supply Ontario policies, procedures, and professional standards

Work Arrangements

• Hybrid work arrangement with minimum 2-3 days per week on-site at Supply Ontario offices
• Flexibility to adjust schedule based on project needs and stakeholder availability
• Availability for occasional evening/weekend work during critical project phases

Intellectual Property and Confidentiality

• All work products, documentation, and intellectual property created during the engagement remain the property of Supply Ontario
• Strict adherence to confidentiality agreements and data protection protocols
• Non-disclosure agreement required as condition of engagement
• Return of all Supply Ontario property and materials upon contract completion

Probationary Period

• Initial 90-day probationary period to assess fit and capabilities
• Clear performance objectives to be established within first 30 days
• Bi-weekly check-ins during probationary period
• Option to terminate with 5 business days' notice during probationary period

Early Termination Provisions

• Supply Ontario may terminate the contract with 10 business days' written notice without cause
• Immediate termination for:
  • Breach of confidentiality or security protocols
  • Failure to meet minimum performance standards after documented warning
  • Violation of Supply Ontario policies or professional conduct standards
  • Misrepresentation of qualifications or experience
  • Extended unavailability without approved leave

Extension and Renewal Provisions

• Contract extension is at the sole discretion of Supply Ontario
• Extension decisions will align with Supply Ontario's internal procurement policies and procedures
• Factors considered for extension include but are not limited to:
  • Achievement of defined deliverables and performance metrics
  • Ongoing organizational need for services
  • Budget availability and value for money
  • Contractor's demonstrated reliability and cultural fit
  • Project continuity requirements
• Extension terms:
  • Maximum extension periods as per Supply Ontario procurement policy
  • Rate adjustments, if any, must align with approved rate cards
  • Additional or modified terms may be introduced during extension
• Extension process:
  • Review initiated minimum 30 days before contract end date
  • Appropriate management approvals as per delegation of authority
  • Written notice of extension decision provided minimum 30 days before contract end
• No guarantee or implicit right to extension regardless of performance
• Supply Ontario reserves the right to:
  • Modify role requirements during extension period
  • Adjust work arrangements and conditions
  • Implement new policies or procedures
  • Require additional qualifications or certifications
• Contractor acknowledgment:
  • No expectation of automatic renewal
  • Extension discussions do not constitute commitment
  • Rights to compete for other opportunities if extension not granted

 

Supplier Comments

MSP Notes

 

Must Haves:

• 8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms.

·        5+ years hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and OpenText.

• 5+ years experience designing and overseeing integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks.
• 8+ experience developing architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.

Location: Hybrid – 3 days onsite/2 days remote

Public Sector Experience: Nice to Have