We are seeking a Junior AD Technician to support daily identity and access management operations, focusing on Active Directory, ticket resolution, and documentation updates. The ideal candidate will have a solid foundation in Windows environments, with experience supporting helpdesk functions in government or healthcare settings.

Key Responsibilities:

• Process and resolve AD-related support tickets

• Assist with user provisioning and standard access issues

• Maintain and update documentation using Confluence and Microsoft Office tools

• Support daily compliance checks and KPI reporting

Qualifications:

• Microsoft Certified: Azure Fundamentals

• MTA: Networking Fundamentals

• 3+ years of experience in helpdesk and access management roles

• Familiarity with ADUC, PowerShell basics, and ticketing systems (JIRA/ADO)