SCOPE:
· Support migration of all historical data from current inventory tracking tool into CMDB
· Support all on-going project inventory data into CMDB
· Re-script all existing logs and transfer/data entry all tracking lists into databases.
• All Dashboard and Report updates
DELIVERABLES:
• Follow procedures/instructions to upload or enter data into eSMT CMDB from existing data source within time limits
· Compile, verify accuracy and sort information according to priorities to prepare source data for eSMT CMDB entry
· Update and verify data accuracy in various dashboards by gathering detail information from intake team and project management team.
· Update existing scripts for various logs
· Assist in modifying Database structure as required
· Review data for deficiencies or errors, correct any incompatibilities if possible and check output
· Research and obtain further information for incomplete data
· Respond to queries for information and access relevant files or data
· Reviewing and entering data information into the appropriate databases and dashboards
· Proactively verifying data through source documents
· Monitoring and updating existing data when required
· Performing data searches
• Assist with Audio/Visual and IT support
Skills
Experience and Skill Set Requirements
MANDATORY REQUIREMENTS:
• At least 3 years of Operation support
SKILLS AND KNOWLEDGE:
• Experience with Justice Video Network
• Experience with Audio/Visual hardware and software technologies
• Experience with Videoconferencing hardware and software technologies
• Experience with Configuration Management Database (CMDB)
• Experience with Inventory Management
• Experience with ITIL framework and best practices
• Experience with day-to-day computer systems operations
• Experience with information retrieval packages
• Experience with one or more communications protocols
• Experience with database management and scripting
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
• Experience with enterprise Data Analysis / visualization tools like Power BI
• A team player with a track record for meeting deadlines
• Experience with MS Office (Excel) and data programs (PostgreSQL)
• Attention to detail
• Organization skills, with an ability to stay focused on assigned tasks
CRITERIA:
Criteria 1 - Technical Skills (35 Points)
• Programming and database languages, Common operating systems, Software proficiency
• Configuration management skills – Management of component inventory (CMDB)
• ITIL best practices
• Audio/Visual hardware and software technologies
• Videoconferencing hardware and software technologies
Criteria 2 - Business Analysis Skills (30 Points)