In this role, you will be responsible for being a point of contact for end users to receive support and maintenance within the organizations computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PCs, terminals, and printers to ensure optimal workstation performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities
As a Mac Support Analyst, you will:

 Install, upgrade, support and troubleshoot IOS, Windows , MAC, and any other authorized desktop applications.
 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
 Perform general preventative maintenance tasks on computers, laptops, and any other authorized peripheral equipment.
 Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
 Customize desktop hardware to meet user specifications and site standards.
 Perform work in compliance within specified warranty requirements.
 Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
 Be responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
 ‘Have the capacity to learn existing and emerging technologies.
 Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
 Support the various applications used by staff.
 Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
 Other duties as assigned.

 

Qualifications
 High school diploma
 Associate degree preferred.
 3+ year of IT-related help desk experience required.


 Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
 Ability to lift 10 to 25 lbs. throughput the day.
 Ability to work underneath desk if necessary