Title - Mac Support Analyst 
Location - DownTown Dallas, TX (100% onsite)

Job Tenure - Full Time 


In this role, you will be responsible for being a point of contact for end users to receive support and maintenance within the organization;s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PCs, terminals, and printers to ensure optimal workstation performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where
required.

Responsibilities:
As a IT Support Analyst, you will:
 Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365
and any other authorized desktop applications.
 Install, upgrade, support and troubleshoot for printers, computer hardware and any other
authorized peripheral equipment.
 Perform general preventative maintenance tasks on computers, laptops, and any other
authorized peripheral equipment.
 Perform remedial repairs on computers, laptops, printers, and any other authorized
peripheral equipment.
 Customize desktop hardware to meet user specifications and site standards.
 Perform work in compliance within specified warranty requirements.
 Return defective equipment/parts to maintenance inventory, documents customer
repairs, maintains and restocks assigned parts inventory to insure proper spare parts
levels.
 Be responsible for monitoring, operating, managing, troubleshooting, and restoring to
service any terminal service client, personal computers (PC) or notebooks that has
authorized access to the network.
 ‘Have the capacity to learn existing and emerging technologies.
 Provide direct production support services for application users by responding to
operational problems that are funneled to the team via helpdesk tickets.
 Support the various applications used by staff.
 Provide direct production support services for application users by responding to
operational problems that are funneled to the team via helpdesk tickets.
 Other duties as assigned.
Qualifications
 High school diploma
 Associate degree preferred.