Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

IT Technical Support Specialist

*Candidate MUST be local to Metro Atlanta*

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

 Objectives of this role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
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Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

 Required skills and qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

·       Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

·       Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

·       History of working in an Active Directory domain environment

·       Proficient at software installs and troubleshooting

·       Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

 

 

 

 

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.	Required	3	Years
• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.	Required	3	Years
• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.	Required	3	Years
Active Directory domain environment	Required	3	Years
•Proficient at software installs and troubleshooting	Required	0
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.	Required	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate's email address that will be used when submitting E-RTR.
Question3	Candidate must be paid the rate of -, if selected for engagement therefore the SRP rate cannot exceed -. Do you accept this requirement?
Question4	The maximum mark-up for this engagement’s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?
Question5	This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?
Question6	The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client’s selection date. Do you accept this requirement?
Question7	HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?