Job Title: IT Support Technician – Desktop & Field Services (ONSITE)
Location: Avenue, Bartow, FL 33830
Job Type: Contractual
Pay Rate: $26/hour 1099 or W2 – Without Benefits
Travel Requirement: 25% – 40% between FDOT locations

Job Summary:

We are seeking a detail-oriented and customer-focused IT Support Technician to join our team on a contractual basis. This role involves providing on-site and remote technical support, including hardware/software installations, troubleshooting, audio-visual setup, and efloridand-user assistance. The technician will also be required to travel between FDOT sites across the region.

Key Responsibilities:

• Install, configure, and support desktops, laptops, mobile devices, printers, and other IT equipment.
• Provide technical support and troubleshooting for hardware, software, and peripheral devices.
• Monitor and resolve service tickets in a timely and professional manner.
• Support setup and operation of audio-visual and video conferencing equipment.
• Assist with equipment inventory, surplus, and asset management activities.
• Conduct software installations, updates, and patches.
• Participate in team projects and departmental meetings.
• Travel regularly to remote FDOT sites for IT support and deployment.
• Document all technical work and support activities.
• Follow and enforce departmental policies and procedures.

Required Qualifications:

• High School Diploma or equivalent AND:
  • 1 year of experience in hardware installation/support, OR
  • 1 year of technical/customer support with Windows 10/11 and Office 365, OR
  • Technical certifications (CompTIA A+ or Net+) in lieu of 6 months’ experience, OR
  • Associate degree with 25% coursework in IT.

Preferred Qualifications:

• CompTIA A+ or Network+ certification.
• Familiarity with basic networking and telephony.
• Hands-on experience with AV/video conferencing systems.
• Ability to lift up to 50 lbs and perform physical tasks (stooping, climbing, bending, etc.) in various weather conditions.
• Reliable transportation and valid driver’s license.

Key Skills & Abilities:

• Strong troubleshooting and diagnostic skills.
• Excellent verbal and written communication.
• Commitment to customer service excellence.
• Ability to prioritize and manage time independently.
• Adaptability and flexibility to changing technologies and environments.
• Team player with strong interpersonal skills.
• Sound decision-making and problem-solving abilities.
• Understanding of quality assurance methods and documentation.