Job Title: Non-Clinical - Administrative - Call Center Agent

Job Overview

• Description:
  Job Title: Call Center Agent
  Shift/Schedule: 5X8; M-F 8:30AM-5PM EST
  Interview : Virtual
  Dress Code: Business Casual
  
  JOB SUMMARY:
  The Contact Center Agent uses protocols, guidelines and appropriate software systems to handle customer service requests coming into the Contact Center by phone, EMR portal, LBH website, and other unified communications. The agent handles requests in support of patient , specific provider practices, departments or other LBH services. requests will include appointments, prescription refills, preauthorization and referrals. The agency works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.
  
  JOB REQUIREMENTS:
  - 1-3+ years of experience in a call center setting
  - High School/GED
  
  JOB FUNCTIONS:
  -Scheduling appointments and patient registration
  - Insurance verification
  - Triage inbound and outbound marketing campaign calls from multiple clearance channels
  - Actively and accurately obtain and enter data into CRM software