SCOPE:
- Develop and deliver training for CE &FO configured environment
- Provides Microsoft Dynamics CE – F&O application and product training to both technical and non-technical users
- Creating content in various formats that serves users with the information that they need to support training and change management
- Design content to follow standards for inclusive, plain language user-centred design
- Develops, designs and delivers training material to both technical and non-technical users
DELIVERABLES:
- Training Needs Assessment, Analysis and Planning
- Training Design, Development and Delivery
- Designing viable approaches to integrate self-paced and instructor-led training with the Training Sandbox (environment)
- Deliver system (e.g., feature) demos to business users
- Designing storyboards and developing digital training content from a variety of sources including business processes, system test cases, workflows, etc.
MANDATORY REQUIREMENTS:
- The ability to demonstrate practical knowledge, experience and application with using the Microsoft Dynamics CE and/or F&O environment(s).
SKILLS AND KNOWLEDGE:
- Knowledge of adult education principles/practices such as learning needs assessment, program design, development and delivery in both instructor-led and self-paced digital environments.
- Demonstrated experience with using Microsoft Dynamics CE and F&O platforms in business settings
- Experience with designing and delivering Microsoft Dynamics-based training courses with authoring tools including Articulate Storyline and Rise; Camtasia, Vyond, MS Office Suite and more.
- Well-versed in facilitation techniques and approaches to distil technical information for non-technical business users.
- Skilled at leading synchronous, interactive and engaging virtual training sessions in organizations
- Ability and experience in interpreting data and technical documentation for the design and development of training material
- Ability to develop role-based training for various business users within an organization
- Extensive knowledge in learning measurement and evaluation including administering competency-based assessments
- Familiar with AODA requirements for both interactive e-learning and written manuals.
CRITERIA:
Criteria 1 - Training Development and Delivery Skills (35 Points)
- Develop and deliver training for CE & F &O configured environments. Demonstrated ability to develop and deliver comprehensive training tailored to Dynamics CE & F&O environments, ensuring effective knowledge transfer.
- Provides Microsoft Dynamics CE – F&O application and product training to both technical and non-technical users. Extensive experience in delivering training that caters to diverse audiences, ensuring comprehensive understanding of application functionalities.
- Creating content in various formats that serves users with the information they need to support training and change management. Proficiency in creating versatile training content that supports effective training and facilitates change management initiatives within organizations.
Criteria 2 - Technical and Content Creation Skills (30 Points)
- Experience with designing and delivering Microsoft Dynamics-based training courses with authoring tools including Articulate Storyline and Rise; Camtasia, Vyond, MS Office Suite and more. Proficiency in using a variety of authoring tools to design and deliver engaging and interactive Dynamics-based training courses.
- Designing storyboards and developing digital training content from a variety of sources including business processes, system test cases, workflows, etc.Expertise in storyboard design and digital content development using diverse sources.
- Ability and experience in interpreting data and technical documentation for the design and development of training material: Capability in analyzing and interpreting technical data and documentation.
- Familiar with AODA requirements for both interactive e-learning and written manuals: Familiarity with Accessibility for Ontarians with Disabilities Act (AODA) requirements.
Criteria 3 - Communication and Facilitation Skills(20 Points)
- Design content to follow standards for inclusive, plain language user-centred design: Expertise in designing content that adheres to inclusive, plain language principles.
- Well-versed in facilitation techniques and approaches to distill technical information for non-technical business users: Skillfulness in employing facilitation techniques to simplify and communicate technical concepts effectively.
- Skilled at leading synchronous, interactive and engaging virtual training sessions in organizations. Ability to conduct engaging and interactive virtual training sessions.
Criteria 4 - Practical Experience Application (10 Points)
- Demonstrated experience with using Microsoft Dynamics CE and F&O platforms in business settings: Extensive practical experience in utilizing Dynamics CE and F&O platforms in real-world business contexts.
- The ability to demonstrate practical knowledge, experience and application with using the Microsoft Dynamics CE and/or F&O environment(s): Demonstrated practical expertise and application proficiency in utilizing Microsoft Dynamics CE and/or F&O environments.
Criteria 5 -Assessment and Evaluation Skills (5 Points)
- Extensive knowledge in learning measurement and evaluation including administering competency-based assessments: Proficiency in implementing robust learning measurement and evaluation methodologies.
- Training Needs Assessment, Analysis and Planning: Competence in conducting thorough training needs assessments, analysis, and strategic planning.
- Designing viable approaches to integrate self-paced and instructor-led training with the Training Sandbox (environment) Ability to design and implement effective strategies for integrating self-paced and instructor-led training within a simulated environment.
KNOWLEDGE TRANSFER:
Knowledge to be Transferred:
Storyboards
Authoring tool including all source and project files
Knowledge to be Transferred to: Managers / Project Manager / Team members
Details of Transfer: 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.
Must haves: