Technical Leads

Description

The two (2) Technical Leads shall be responsible for all PNSP, RNSP, PSAP, Cal OES, and Call

Processing Equipment (CPE) maintenance provider, scheduling and notifications. Specific instructions will be developed by Cal OES and the Contractor; however, general tasks include, but not limited to the following.

 

Responsibilities

  1. Notify all NG 9-1-1 vendors and PSAPs when the schedule has been developed.

  2. Notification to PSAPs, PNSP, RNSP, Cal OES, and any other vendor/stakeholder as necessary,that is scheduled a minimum two (2) weeks and 48 hours prior to the scheduled pre-migration and migration dates.

  3. Provide PSAP notification via email and a telephone call to all contact persons on record provided by Cal OES.

  4. Maintain a log of all communication to each stakeholder.

  5. Support conference call bridges to ensure compliance with testing plans.

  6. Build and maintain a schedule to complete pre-migration testing and carrier migration at each PSAP.

  7. Manage daily schedule and notify NG 9-1-1 vendors, PSAPs, Cal OES, and stakeholders.

  8. Reschedule PSAPs in the event the appointment is canceled or unable to be completed and communicate with NG 9-1-1 vendors, PSAPs, Cal OES, and stakeholders. 

  9. Ensure all resources needed from NG -1-1 vendors, PSAPs, Cal OES, and stakeholders have been notified and available to support the testing plan.

 

Mandatory Qualifications

  1. Minimum of five (5) years of experience aligning IT systems with organizational business processes. At least three (3) of that experience must have been in a lead capacity.

  2. Possession of a bachelor's degree in an IT-related or Engineering field.*

 

*Additional qualifying experience may be substituted for the required education on a year-for-year basis.

 

Desirable qualifications

  1. Minimum of three (3) years of experience with complex IP networks that deliver voice and other data elements.

  2. Minimum of three (3) years of experience with project planning and analysis, milestone tracking, and status reporting.