Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre
Work experience
• 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)

Responsibilities
• Motivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environment
• Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
• Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)

Essential skills:
• Good analytical and problem-solving skills
• Ability to communicate verbally and through emails/phones with businesses
• Prior call center experience
• Ability to multi-task and handle calls and caseload with a high degree of accuracy
• Open for feedback and Passionate about their own learning and development
• Proven problem-solving skills and ability to provide options
• Highly motivated and committed
• Team player, supporting and assisting colleagues whenever possible

Technical skills
• Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
• Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
• Proven computer experience with solid keyboarding skills and proficiency with learning new applications

Qualifications
Minimum qualifications
• Must have a High School diploma or above