Job Summary: Supports the implementation of ITSM and IGA through data analysis, reporting, and testing. Ensures data integrity for Role-Based Access Control (RBAC) and Joiner-Mover-Leaver (JML) processes and provides insights for ongoing optimization.

Key Responsibilities:

• Analyze data from Active Directory and 2,420 location-based RBAC roles to support IGA configuration.
• Develop reporting and logging capabilities for provisioning/deprovisioning workflows.
• Create test scripts for access request submissions, ensuring ServiceNow and Service Desk integration.
• Support UAT, resolving issues related to test accounts and defects.
• Ensure integration data meets quality and confidentiality standards (Active Directory, M365, MOVERS).
• Provide insights to validate use cases and refine RBAC processes.
• Support incremental and final data extractions for the State Data Warehouse.
• Contribute to training materials using performance data and analytics.
   

Qualifications:

• Bachelor’s degree in Data Science, Statistics, Computer Science, or related field.
• 2+ years of experience in data analysis, preferably in IAM/IGA contexts.
• Proficiency in PowerShell, SQL, or similar tools.
• Experience with Active Directory and RBAC data management.
• Familiarity with ServiceNow data structures and ITIL 4.
• Strong analytical and communication skills.
• Availability for a 40-hour work week with state-approved time off.
   

Required Skills: Data analysis, reporting, test script development, RBAC configuration, data privacy, ITIL 4, and Active Directory data management.