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Software Developer - CRM - Senior
| 2025-06-09 11:43:42
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SUMMARY

We are seeking a CRM Developer with extensive experience in Microsoft Dynamics CRM customization and development. Responsibilities include designing and building CRM entities, forms, workflows, Power Automate flows, and custom integrations using C#, JavaScript, and HTML. The ideal candidate will have strong expertise in Dynamics SDK, Web API, Fetch XML, and XRM Toolbox, along with hands-on experience in building portals, Power BI reports, and Azure-integrated services. Proficiency in .NET, Azure functions, and DevOps tools is essential. This hybrid role (3 days onsite) requires strong communication skills, a collaborative mindset, and a proven track record in CRM development and implementation.

Description
Responsibilities • Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. • Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec General Skills • Experience in programming and analysis; specialized CRM software package support at the specified experience level • Ability to collaborate with IT Professionals throughout the Software Development Life Cycle • Experience in structured methodologies for the development, design, implementation and maintenance of applications • Experience in design, code, test, debug and document applications • Experience in the use of object and/or third generation language development tools • Experience in one or more programming languages • Experience in application design, latest design patters, deployment and troubleshooting • Experience with relational and hierarchical database technologies • Experience in the use of information retrieval packages using query languages • Experience with one or more communications protocols • Experience in structured methodologies for the design, development, implementation and maintenance of applications • Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills • A team player with a track record for meeting deadlines CRM Software Development Skills • Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation • Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools • Experience with middleware and gateways • Expertise in specific tools for CRM software development Desirable Skills • Knowledge and experience with programming Internet-ready applications • Knowledge and experience in rapid application development (RAD) methodologies • Knowledge and understanding of Information Management principles, concepts, policies and practices • Experience with middleware and gateways • Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging • Ability to provide post-implementation support and resolve any post-implementation technical issues • Experience conducting design walkthrough sessions with project team • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards • Ability to provide user and system documentation as required
Skills
 
Experience and Skill Set Requirements

General Skills

 

  • Experience in programming and analysis; specialized CRM software package support at the specified experience level
  • Ability to collaborate with IT Professionals throughout the Software Development Life Cycle 
  • Experience in structured methodologies for the development, design, implementation and maintenance of applications
  • Experience in design, code, test, debug and document applications
  • Experience in the use of object and/or third generation language development tools
  • Experience in one or more programming languages
  • Experience in application design, latest design patters, deployment and troubleshooting
  • Experience with relational and hierarchical database technologies
  • Experience in the use of information retrieval packages using query languages
  • Experience with one or more communications protocols
  • Experience in structured methodologies for the design, development, implementation and maintenance of applications
  • Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  • A team player with a track record for meeting deadlines CRM Software

 

Development Skills

  • Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation 
  • Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  • Experience with middleware and gateways
  • Expertise in specific tools for CRM software development desirable skills
  • Knowledge and experience with programming Internet-ready applications
  • Knowledge and experience in rapid application development (RAD) methodologies
  • Knowledge and understanding of Information Management principles, concepts, policies and practices
  • Experience with middleware and gateways
  • Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  • Ability to provide post-implementation support and resolve any post-implementation technical issues
  • Experience conducting design walkthrough sessions with project team
  • Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  • Ability to provide user and system documentation as required

 

Experience and Skill Set Requirements

Experience (30%)

  • Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
  • Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
  • Customize Dynamics using C#, JavaScript, and HTML
  • Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
  • Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
  • Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
  • Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal.
  • Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

 

Technical Skills (40%)

  • Experience with Agile methodologies
  • Experience with Dynamics 365 and Azure solution design
  • Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
  • Working knowledge of both low code development and custom development on Dynamics 365
  • Working knowledge with Dataverse design and development
  • Working knowledge of development in Azure technologies
  • Working knowledge of .NET, C#, JavaScript
  • Working knowledge of DevOps, task boards, pipelines, etc.

 

Report and Data Migration (20%)

Working knowledge of creating MS Power Bi Reports and CRM Word Template Knowledge

 

Communication Skills (10%)

  • Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments
  • Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
  • Ability to communicate designs and development in clear and understandable manner

 

Supplier Comments

Max submission: 1 (one)

Hybrid: 3 Days onsite / 2 days remote

 

Must Have:

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.

Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.

Customize Dynamics using C#, JavaScript, and HTML

Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.