Summary:
Join our team as a Senior UX Designer to lead human-centered service design across complex government programs. In this hybrid role (3 days onsite/2 days remote), you'll conduct user research, map current journeys, and design end-to-end digital service improvements. You'll create wireframes, prototypes, and content strategies to enhance usability and accessibility while aligning with Ontario Public Sector standards. Collaborating with product and tech leads, you’ll guide agile discovery and delivery, ensure AODA compliance, and contribute to strategic planning. Ideal for experienced UX professionals with a portfolio in mobile/web, strong facilitation skills, and a passion for modernizing public services.
Description
To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.
Purpose:
The UX Designer is responsible for leading and coordinating multi-disciplinary service/UX design project aimed at mapping current state from a user-centered perspective and identifying opportunities for re-engineering service strategies, processes, methods, and practices.
Responsibilities:
- Lead and coordinate concurrent service/ UX design project to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods.
- Act as the primary UX design consultant within multidisciplinary project teams, defining the project approach and leading key UX design activities.
- Plan and execute user research to understand user expectations, behaviors and needs to inform design decisions.
- Plan, lead, and coordinate the design, development, prototype testing, and implementation of new solutions for service delivery.
- Review service design aspects post-implementation to assess performance of new processes and practices and facilitate continuous improvement.
- Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions.
- Lead the design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the UX design function and outcomes.
- Research and analyze the integrated service requirements of government, partner ministries, and customers, taking into account a user-centered perspective.
- Develop and recommend strategies to meet integrated service delivery objectives and ensure documentation of business processes, methods, practices, and associated tools is current and complete.
- Participate in business planning activities, and coordinate service design engagement processes.
- Provide service design expertise to service leads, managers, clients, and users, including making presentations and recommendations to relevant senior executive
- Participate in project and advisory committees to provide UX design advice and expertise, reports, and recommendations, and to coordinate testing, implementation, and post-implementation review planning.
- Research trends, developments, and best practices in UX design to ensure project reflect optimal processes, practices, methods, tools, and performance indicators.
- Lead, develop, and participate in knowledge-sharing initiatives to raise awareness and acceptance of service improvements, benefits, and understanding of potential risks incurred by inconsistencies.
Knowledge Transfer Requirements:
- Conduct ongoing knowledge transfer throughout the assignment via regular meetings, touchpoints, and working sessions with LRC staff.
- Transfer all design, development artifacts, and source code, including all relevant and complete documentation, to the ministry's designated repositories.
- Schedule dedicated knowledge transfer sessions to ensure completeness and allow LRC staff to ask for clarifications or follow-up questions.