General Characteristics
Monitors, troubleshoots and maintains network (LAN, WAN and wireless) multiplexers, hubs and
routers, and uses remote monitoring tools. The duties of this position can be broad and may
include such tasks as installing new workstations and other devices, adding and removing
individuals from the list of authorized users, archiving files, overseeing password protection and
other security measures, monitoring usage of shared resources, and handling malfunctioning
equipment. Selects, develops, integrates and implements network management applications for
Internet components.
Dimensions
Education:
● Bachelor’s Degree or technical institute degree/certificate in Computer Science,
Information Systems, or other related field. Or equivalent work experience.
Experience:
● A minimum of 3 years of IT work experience in infrastructure/network environments in
network operations, support, maintenance and administration.
Complexity:
● Intermediate professional level role. Works on projects/systems/issues of medium to
high complexity. Provides daily operations support, maintenance and administration for
network systems. Works on one or more projects as a project team member,
occasionally as a project leader. May coach more junior technical staff.