The MES Technical Writer is a shared DHB and ITD resource responsible for technical writing, review, and direct engagement with business and technology stakeholders to aid in the development of project artifacts for various business and technical areas. 

This position will edit business and technical documents, APDs, attend meetings, take meetings minutes, collaborate with internal and external stakeholders, project teams, technical teams, vendors, contract and budget offices, and other key stakeholders to complete a technical review of MES program levels documents required by Centers of Medicaid and Medicare Services (CMS).

Essential Responsibilities:

• Content writing, including user manuals, editing APDs, user guides, and FAQs, etc.
• Collaborate with internal teams to gather information and understand documentation requirements.
• Translate technical information into easy-to-understand language for end users.
• Taking meeting minutes and distributing to stakeholders.
• Maintain and update existing documentation to reflect changes.
• Create diagrams, flowcharts, and visuals to support written content.
• Ensure consistency in style, tone, and formatting across all documentation.

·Utilize tools, templates, and developed methods to keep abreast of project activities across the program.

·Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology.

·Attend DHB meetings to stay informed of current activities in NC Medicaid.

·Other duties as assigned.

Desired Professional and Technical Expertise

·Strong organizational and communication skills.

·Proficiency with Microsoft Office (i.e., Word, Power Point, Excel).

·Able to write clearly and concisely with excellent grammar, good writing skills and communication

·Skilled in word processing and document formatting; experienced in Microsoft Office applications (Word, Excel, PowerPoint, Visio)

·Ability to effectively proofread documents prepared by self and others for content and others to ensure content and formatting accuracy.

·Ability to adapt to shifting priorities, change, stress and to find appropriate balance between needs of the organization, others and self.

·Excellent written and spoken communication.

·Ability to interact with staff and management at all levels of an organization.

·Understanding of Information Technology terms and concepts.

Required/Desired Skills

Questions