The applicant requires senior level ServiceNow developer skills along with customer interface skills to gather requirements and design a complex solution to meet business needs. Certification in ServiceNow is highly desired. 

**The max rate for this position is -/hour.

This is a request for a contractor with specific skills in support of ServiceNow and the multiple projects served from it. This position request is for a contractor with specific skills in support of the ServiceNow Customer Service Management(CSM) application and IT Service Management (ITSM) application projects usingServiceNow. The applicant requires senior level ServiceNow developer skillsalong with customer interface skills to gather requirements and design acomplex solution to meet business needs. Certification in ServiceNow is highlydesired. 

Experience required:

• Experience withServiceNow development and/or administration
• Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor using functionality such as Scheduled Script Executions (Scheduled Jobs)
• Experience withServiceNow Flow Designer or ServiceNow Workflow Editor such as notificationsand reporting
• Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies
• Experience with ITService Management (ITSM) or Customer Service Management (CSM)
• Experience buildingand maintaining integrations between ServiceNow and other systems leveragingREST, SOAP, and other APIs

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience with ServiceNow development and/or administration	Required	5	Years
Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor using functionality such as Scheduled Script Executions (Scheduled Jobs)	Required	5	Years
Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor such as notifications and reporting	Required	5	Years
Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies	Required	5	Years
Experience with IT Service Management (ITSM) or Customer Service Management (CSM)	Required	5	Years
Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs	Required	3	Years
Ability to estimate software development efforts	Highly desired	3	Years
ServiceNow Certified System Administrator (CSA)	Highly desired	3	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate’s email address.
Question3	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question4	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question5	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?
Question6	Candidates submitted above the rate of - will not be considered. Do you accept this requirement?
Question7	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question8	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate’s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?