Job Title: Production Support Analyst
Location: Orlando, FL (Onsite - Hybrid model)


Job Description:

• Develop and implement pipelines that extract, transform, and load data into an information product that helps the organization reach its strategic goals
• Create and maintain scalable, high-performance data extract jobs
• Translate complex technical and functional requirements into detailed designs
• Ability to research, analyze and resolve operational issues in a timely manner
• Provide root cause analyses to identify and proactively prevent future issues
• Strong experience in working with large volumes of data to include integration, architecture, cleansing, and engineering
• Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits
• Working knowledge of APIs and Javascript
• Skill in creating and maintaining technical documentation to include runbook creation for routine or repeatable operations
• Possess excellent interpersonal skills to include teamwork, facilitation, and negotiation
• Ability to work independently or as part of a team to resolve issues
• Effective written and verbal communication skills
• Demonstrate an ability to work under pressure, manage competing priorities and meet or exceed expectations regarding issue identification, resolutions and communication.
• Actively own and coordinate issue resolution between departmental and support partners
• Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution
• Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners
• Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames
• Develop and maintain data pipelines using ETL processes
• Automate File upload monitoring

Required skills and qualifications
• 3 years Experience with Snowfalke SQL
• 2 years experience with Tableau
• 1 year Experience with Python
• 1 year experience with Smartsheet Datamesh
• Understanding of data-warehousing and data-modeling techniques
• Knowledge of industry-wide visualization and analytics tools including Tableau
• Good interpersonal skills and positive attitude
• Ability to develop effective working relationships

Preferred skills and qualifications
• Degree in computer science, mathematics, or engineering

Mus have: High-level scope of work and the skillset required. 4-5 year’s experience having worked extensively on SnowSQL, ETL development, Tableau and decent knowledge in API building using java script are ket skillset.