⮚ System Maintenance and Monitoring:
● Monitor Systems: Continuously monitor servers, networks, and systems for performance and security.
● Update Systems: Apply updates, patches, and configuration changes to maintain system integrity.
● Backup Management: Regularly back up data and ensure that backup systems are functioning properly.

⮚ Network Management:
● Network Setup: Install, configure, and maintain network infrastructure including routers, switches, firewalls, and VPNs.
● Network Security: Implement and manage network security measures to protect against unauthorized access and cyber threats.
● Troubleshooting: Diagnose and resolve network issues to ensure optimal performance.

⮚ User Support and Training:
● Technical Support: Provide technical support to end-users for hardware, software, and network-related issues.
● User Training: Train users on new software applications, best practices, and cybersecurity awareness.
● Account Management: Create and manage user accounts, permissions, and access rights.

⮚ Hardware and Software Management:
● Installation and Configuration: Install and configure hardware (servers, computers, peripherals) and software applications.
● Inventory Management: Maintain an inventory of hardware and software assets and manage software licenses.
● Troubleshooting: Diagnose and fix hardware and software problems.

⮚ Security Management:
● Security Policies: Develop and enforce IT security policies and procedures.
● Virus Protection: Implement and manage antivirus and anti-malware solutions.
● Incident Response: Respond to security breaches and incidents, conducting investigations and remediation.

⮚ System Performance Optimization:
● Performance Tuning: Optimize system performance through tuning and resource management.
● Capacity Planning: Plan for future system capacity requirements based on current usage and growth projections.
● System Upgrades: Plan and execute system upgrades to ensure compatibility and performance.

 

⮚ Documentation and Reporting:
● Documentation: Maintain detailed documentation of system configurations, procedures, and changes.
● Reporting: Generate reports on system performance, security incidents, and user activity.
● Compliance: Ensure systems comply with relevant laws, regulations, and organizational policies.

⮚ Project Management:
● Project Planning: Plan and manage IT projects such as system migrations, network upgrades, and software deployments.
● Vendor Management: Coordinate with vendors for procurement, support, and maintenance of IT equipment and services.
● Budget Management: Assist in managing the IT budget, including cost estimation and budget tracking for projects.

⮚ Disaster Recovery and Business Continuity:
● Disaster Recovery Planning: Develop and maintain disaster recovery plans to ensure business continuity in case of system failures.
● Testing: Regularly test disaster recovery and business continuity plans to ensure their effectiveness.
● Incident Response: Coordinate response efforts during system outages or disasters to restore services as quickly as possible.

⮚ Innovation and Continuous Improvement:
● Research and Development: Stay updated on new technologies and industry trends to improve system performance and security.
● Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness of IT operations.
● Automation: Develop and deploy automation scripts to streamline routine tasks and reduce manual intervention.