CANDIDATES MUST BE CERTIFIED AS PRINCIPAL TRAINER FOR ASSIGNED EPIC APPLICATION
The North Carolina Department of Health and Human Services requires the services of one (1) EXPERT Epic Principal Trainer – Patient Access.


The North Carolina Department of Health and Human Services requires the services of one (1) EXPERT Epic Principal Trainer – Patient Access to manage the Patient Access training plan for the implementation of an EHR project for the Division of State Operated Healthcare Facilities.

CANDIDATE MUST BE CERTIFIED IN the FOLLOWING EPIC APPLICATION MODULES:

• Grand Central Curriculum Certification
• Prelude Curriculum Certification
• Cadence Curriculum Certification
• TED105 Training Wheels Behind the Scenes
• TED300 Training Environment Build Certification

Key Duties:
- Developing role-based training content, independently or with team members, using a variety of software
programs, tools, and applications such as Microsoft Office.
- Designing, developing and maintaining instructional materials.
- Maintaining policy and procedure documentation.
- Incorporating feedback from others into existing training and training administration procedures
- Learning new content and consulting with subject matter experts to develop training materials and answer
any participant questions.
- Assisting with building and testing of training environments (MST environments), and providing support and troubleshooting issues.
- Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercises as
needed.
- Preparing training lessons, printing materials, and setting up the training room and environment prior to
the training session.
- Presenting information verbally and in writing in a clear and easy-to-understand manner.
- Following up with trainees outside of the classroom to offer additional support.
- Serving as an expert educator to state staff.
- Training and credentialing additional classroom trainers as needed (train-the-trainer).
- Training staff and end users by teaching technical topics as needed.
- Managing assignments by prioritizing assignments and by creating and adhering to timelines.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience as an Epic-certified Principal Trainer.	Required	5	Years
PT 1 - certified as Principal Trainer for EpicCare Inpatient - ClinDoc with Secure Chat & Rover, Clinical Case Management, Behavioral Health, & LTC	Required	0
PT 2 - certified Principal Trainer for Willow Inpatient & Willow Ambulatory, Willow Inventory/Supply	Required	0
PT 3 - certified Principal Trainer for EpicCare Ambulatory, Wisdom, EpicCare Link, MyChart Patient Experience Platform, & Healthy Planet	Required	0
PT 4 - certified as Principal Trainer for Cadence Enterprise Scheduling. Prelude Registration, & Grand Central Patient Flow with Transfer Center	Required	0
PT 5 - certified as Principal Trainer for Resolute Hospital Billing & HB Claims & Remittance; Resolute Professional Billing & Claims	Required	0
PT 5 - also certified as Principal Trainer for HIM Deficiency Tracking, Release of Information, EMPI, Coding & Abstracting.	Required	0
Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards	Required	0
Skill and experience in adult education, especially for health information technology or healthcare revenue cycle applications	Required	3	Years
Demonstrating flexibility with respect to required changes in training content and delivery methods	Required	0
The ability to see things in an open-minded way and examine an idea or concept from as many angles as possible	Required	0
Demonstrated abiilty to take ownership of work activities &ensure that they are completed accurately, efficiently, and timely	Required	0
Ability to learn new content and leverage that knowledge to develop strong training programs.	Required	0
Being cooperative and approachable and taking time to listen to and address others' questions or concerns	Required	0
Develops presentations & presents in a clear & interesting manner, commanding the audience's attention, & handling questions/challenges.	Required	3	Years
Ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material	Required	0
Ability to communicate information clearly and concisely to trainers and trainees when speaking and in writing, adjusting materials to audience	Required	3	Years
Has a strong work ethic willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles/adversity	Required	0
Experience performing job shadowing	Required	3	Years
Certified in developing the Epic training environments.	Highly desired	3	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Hybrid Arrangement- There will be a one-week orientation session in September, and likely 1 week per month during the project, with being onsite for about 4-6+ weeks for go live prep, training, and go live support. About 9 times during the project on average but could be more.
Question3	Candidate must be on camera for the web interview. Do you accept this requirement?
Question4	Please list candidate’s email address.
Question5	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question6	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question7	Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement?
Question8	Candidates submitted above the rate of - will not be considered. Do you accept this requirement?
Question9	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question10	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate’s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?
Question11	Please provide the DATE of Epic certification completion AND Epic certification number for your submitted candidate here.