Summary:
Responsible for overseeing application support and enhancement services for approximately 80 enterprise applications. Acts as the main liaison between stakeholders and technical teams, ensuring timely delivery, compliance with IT standards, and high-quality outcomes. Manages multiple COTS systems, cross-functional teams, and project timelines.

Required Skills:

• 10+ years in IT application support/management

• 5+ years managing large, multi-application environments

• Experience coordinating cross-functional teams

• Proficiency with Microsoft technology stack (.NET, SQL Server, SSRS/SSIS)

• Strong knowledge of the COTS application lifecycle

• Bachelor’s degree in IT, Computer Science, or related field

Desired Skills:

• PMP or PRINCE2 certification

• ITIL v4 Foundation or higher

• Microsoft Azure Administrator Associate or Database Administrator Associate certification

• Strong leadership, communication, and stakeholder management skills