JD:

The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.

·       Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.

·       Work  call queues,  call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.

·       Check insurance websites for proof of coverage and printing proof for data entry

·       Contact agent to verify Break In Coverage (BIC) dates

·       Assist Customer Service Coordinator as needed

·       Help in all other (Non Assigned) queues when needed

·       Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines

·       Attend departmental meetings as requested

·       Maintain appropriate, professional working relationships with clients and other employees

·       Other related projects as assigned