SCOPE:

·      Support migration of all historical data from current inventory tracking tool into CMDB

·      Support all on-going project inventory data into CMDB

·      Re-script all existing logs and transfer/data entry all tracking lists into databases.

• All Dashboard and Report updates

 

DELIVERABLES:

• Follow procedures/instructions to upload or enter data into eSMT CMDB from existing data source within time limits

·      Compile, verify accuracy and sort information according to priorities to prepare source data for eSMT CMDB entry

·      Update and verify data accuracy in various dashboards by gathering detail information from intake team and project management team.

·      Update existing scripts for various logs

·      Assist in modifying Database structure as required

·      Review data for deficiencies or errors, correct any incompatibilities if possible and check output

·      Research and obtain further information for incomplete data

·      Respond to queries for information and access relevant files or data

·      Reviewing and entering data information into the appropriate databases and dashboards

·      Proactively verifying data through source documents

·      Monitoring and updating existing data when required

·      Performing data searches

• Assist with Audio/Visual and IT support 

Skills

Experience and Skill Set Requirements

MANDATORY REQUIREMENTS:

• At least 3 years of Operation support

 

SKILLS AND KNOWLEDGE:

• Experience with Justice Video Network

• Experience with Audio/Visual hardware and software technologies

• Experience with Videoconferencing hardware and software technologies

• Experience with Configuration Management Database (CMDB)

• Experience with Inventory Management

• Experience with ITIL framework and best practices

• Experience with day-to-day computer systems operations 

• Experience with information retrieval packages 

• Experience with one or more communications protocols 

• Experience with database management and scripting

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills 

• Experience with enterprise Data Analysis / visualization tools like Power BI

• A team player with a track record for meeting deadlines 

• Experience with MS Office (Excel) and data programs (PostgreSQL)

• Attention to detail 

• Organization skills, with an ability to stay focused on assigned tasks 

 

 

CRITERIA:

Criteria 1 - Technical Skills (35 Points)

• Programming and database languages, Common operating systems, Software proficiency

• Configuration management skills – Management of component inventory (CMDB)

• ITIL best practices

• Audio/Visual hardware and software technologies

• Videoconferencing hardware and software technologies

 

 

Criteria 2 - Business Analysis Skills (30 Points)

• Interpersonal and consultative skills, Facilitation skills

• Good understanding of typical business concepts such as accounting principles, inventory management, issuing purchase orders, order fulfillment, etc.

• Excellent problem-solving and troubleshooting skills

• Strong analytical and critical thinking skills

 

Criteria 3 - Communication Skills (30 Points)

• Presentation skills, Writing skills, Negotiating and Facilitating skills

 

Criteria 4 - Public Sector Experience (5 Points)

•• 5 Years of Experience (Justice sector preferred)

 

KNOWLEDGE TRANSFER:

 

Knowledge to be Transferred:

• Codes

• Scripts

• Project documents

• Project communications