***The candidate must come in to pick up his orher equipment on the first day at own expense. A candidate or a vendorrepresentative must come in to drop off his or her equipment on the last day atown expense.
***There will be times when this position will berequired for on-site meetings in the Raleigh area, but most of the work will beremote. The candidate will need to reside in North Carolina, preferably withincommuting distance to Raleigh.
The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Proven ServiceNow implementation experience | Required | 2 | Years |
| Web applications, networks, protocols and email (SMTP, POP3) | Required | 2 | Years |
| Basic understanding of ITIL v3 methodologies | Required | 2 | Years |
| Understanding of enterprise IT architecture | Required | 2 | Years |
| Working knowledge of relational databases | Required | 2 | Years |
| Experience with database manipulation via a programming language | Required | 2 | Years |
| Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) | Required | 2 | Years |
| Impeccable time-management and record keeping | Required | 5 | Years |
| The ability to take complex end-user requirements to code | Required | 5 | Years |
| A positive can-do attitude & willingness to learn | Required | 5 | Years |
| A strong personal commitment to quality service | Required | 5 | Years |
| The ability to work independently and with a team | Required | 5 | Years |
| LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. | Highly desired | 2 | Years |
| Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. | Highly desired | 2 | Years |
| Web Services integrations | Highly desired | 2 | Years |
| Excellent communication | Required | 5 | Years |
| No. | Question |
|---|---|
| Question1 | Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement? |
| Question2 | Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement? |
| Question3 | Please list candidate's email address HERE. |
| Question4 | Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. |
| Question5 | Candidates submitted above the rate of - may not be considered. Do you accept this requirement? |
| Question6 | Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate’s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? |
| Question7 | Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement? |