Summary:

Join our team as a Senior Business Analyst supporting the WIC Electronic Benefit Transfer (EBT) system transition for the Texas Health and Human Services Commission. This hybrid role combines data analysis, systems evaluation, and user acceptance testing to enhance statewide nutrition program operations. You’ll lead requirement gathering, training development, and stakeholder communications while providing expert-level troubleshooting and solution design. With a focus on improving functionality and system integration, this position suits professionals with 8+ years of experience in business analysis, testing, and project coordination. Ideal for candidates who excel in high-impact, user-centric environments with a passion for public service transformation.

 

DESCRIPTION OF SERVICES
Texas Health and Human Services Commission requires the services of 2 Business Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Business Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Health and Human Services Commission  and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Level Description

8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Min 5 years of experience, served as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). Strong experience as a Data Analyst in analyzing raw data, and as a Business Analyst in requirements gathering, understanding technology, and any project management experience with PMP are a huge plus.

 

Job Description

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

 

Additional job details and special considerations

These positions will perform highly advanced (senior-level) business analysis work for the Special Supplemental Nutrition Program for Women, Infants and Children (WIC). Work involves analyzing system requirements and project deliverables for the Texas Management Information System (MIS) transition to WIC Electronic Benefit Transfer (EBT) system and making recommendations for strategic system improvements. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Troubleshoots and consults on system problems and develops workable solutions.

Develops training curricula and conducts formal training sessions covering assigned system modules.

Designs, develops, coordinates, and conducts test cases for User Acceptance Testing (UAT).

Reviews technical instructions to system users and provides feedback to business leads. 

Reviews completed requirements, complex project deliverables, design document plans, and provides comments to vendor application partners.

Reviews and analyzes system dual participation records.

 

II.  CANDIDATE SKILLS AND QUALIFICATIONS

 

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
8	Required	Troubleshoots and consults on system problems and develops workable solutions.
8	Required	Develops training curricula and conducts formal training sessions covering assigned system modules.
8	Required	Designs, develops, coordinates, and conducts test cases for User Acceptance Testing (UAT).
8	Required	Reviews technical instructions to system users and provides feedback to business leads.
8	Required	Reviews completed requirements, complex project deliverables, design document plans, and provides comments to vendor application partners.
8	Required	Reviews and analyzes system dual participation records.
8	Required	Analyzes user requirements from both state agency and local agency staff and communicates testing requirements, training, and feedback to business leads for enhancements to production.
8	Required	Consults and escalates project decisions to the business lead for final decisions and approval of complex project deliverables.
8	Required	Proactively identifies potential project risks and provides strategies for mitigation to the business leads.
8	Required	Track progress to ensure project deliverables are completed on time.
8	Required	Develop and complete test plans to validate solutions.
8	Required	Provides quality customer service to external and internal customers by prompt responses to inquiries, taking the initiative to solve problems, exercising flexibility, and seek improvements in the advanced planning and business processes.
8	Required	Provides guidance and explains processes to interested groups and team members
8	Required	Provides quality customer service by responding to all inquiries and requests promptly.
8	Required	Reviews Sprint summary reports.
1	Preferred	State WIC or WIC Local Agency experience

 

III.  TERMS OF SERVICE
 

Services are expected to start 09/01/2025 and are expected to complete by 08/31/2026. Total estimated hours per Candidate shall not exceed 1001 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

 

IV. WORK HOURS AND LOCATION
 

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 4616 W. Howard Lane, Building 2, Suite 275, Austin, TX 78728. The working position is Hybrid - On Site and Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.