Texas Health and Human Services Commission requires the services of 1 Systems Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Health and Human Services Commission  and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

 

Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.

 

System admin. Duties may include server administration tasks, domain/DNS tasks, Administrating user/domain security, and ITIL - ticketing. The system analyst will provide support for critical TIERS systems, 24x7 on-call rotation is required. Some weekend work is required. Support may require on-premises work at times. 

 

II.  CANDIDATE SKILLS AND QUALIFICATIONS

 

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
8	Required	High level knowledge and experience of network facilities and data processing techniques, of computer hardware and software, of network operating system and security software, and of performance monitoring and capacity management tools.
8	Required	Extensive knowledge and experience using LDAP/Windows Active Directory, Microsoft SQL Server, and Hypervisor Experience with Hyper-V and VMware.
8	Required	Knowledge and experience of administering Windows Systems (Group Policy, Kerberos, NTLM, TCP/IP, WINS, DNS, DHCP, PXE), Linux, Network Administration, IT Governance, and Security/Privacy policies and tools. In-depth knowledge of Active Directory, LDAP, DN
8	Required	Additional / Preferred experience supporting the following: Ansible, SFTP/FTPS, Kubernetes and open-source software. Ability to direct and organize work activities.
8	Required	Strong ability to identify problems/issues, analyze and evaluate alternatives and recommend/implement effective solutions.
8	Required	Experience supporting Windows and Linux systems with cloud service providers (AWS, Azure, etc).
8	Required	Experience providing server and application support on a 24X7 on-call basis and on a rotating schedule basis. Perform other tasks and duties as assigned.
8	Required	Experience with server hardware equipment replacement/upgrades.
8	Required	Experience ITIL - ticketing using Remedy and ServiceNow.
6	Preferred	Ability to prepare concise written reports appropriate to the audience. Ability to communicate effectively verbally and in writing.
6	Preferred	Ability to plan and coordinates server maintenance activities with Data Center Contractor and CSPs services, including security patching and other activities related to the TIERS Security Program. May assist in Data Center Maintenance Coordination.
6	Preferred	Experience supporting Microsoft SQL Server Enterprise. Experience installing and implementing SQL Server clustered environment.
6	Preferred	Experience managing Web Application Firewall system (Imperva and/or AWS WAF).

 

III.  TERMS OF SERVICE
 

Services are expected to start 01/20/2025 and are expected to complete by 08/31/2025. Total estimated hours per Candidate shall not exceed 1500 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

 

IV. WORK HOURS AND LOCATION
 

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 701 W 51st Street, Austin, Texas 78751. The working position is Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.

 

V.  OTHER SPECIAL REQUIREMENTS

 

**HHSC MAX NTE Rate: $85.00/HR for this position**

TERM OF SERVICE (Required)

Services are expected to start on or around January 20, 2025 and are expected to completed by August 31, 2025. Total estimated hours per Candidate shall not exceed 1,500 hours for FY25.

 

Initial Purchase Order Term:

Any Purchase Order resulting from this Request for Resumes is effective on the date of issuance and expires on the last day of the State fiscal year in which the Purchase Order was issued, unless sooner stated in the Purchase Order or unless sooner terminated, renewed, or extended as provided in the Purchase Order.

 

Renewal Option(s):

HHSC, at its sole discretion, may renew the Purchase Order for up to three, one-year optional renewals. Such renewal(s), if exercised, shall be subject to all the requirements and terms and conditions of the Purchase Order.

 

WORK HOURS AND LOCATION (Required)

A) Services shall be provided during normal business hours unless otherwise coordinated through the Agency. Normal business hours are Monday through Friday from 8:00 a.m. through 5:00 p.m., excluding Texas state holidays when the agency is closed.

B) The primary work location will be 701 W 51st Street, Austin, Texas 78751. (remote position)

Position will be remote. Program will only accept LOCAL ONLY candidates for this position.

C) Any and all travel, per diem, parking, and/or living expenses shall be at the worker’s and/or Vendor’s expense.

D) The worker may be required to work remotely at HHSC discretion, up to 100 percent of the time.

E) The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through the Agency.

OTHER SPECIAL REQUIREMENTS

Interviews will be conducted: (check all that apply) 

☐    By Phone

☐    In person

☒    Through Microsoft Teams

 

IMPORTANT INFORMATION

A vendor’s submission of a candidate may be disqualified if:

·The vendor fails to add the candidate to competitive solicitation, or RFR, in the DIR ITSAC Portal.