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IA-DOM-DOIT-BA2-SOC Technical Writer
, , United States | 2025-01-07 00:00:40
The purpose of this position is to provide technical writing support, standardization of documentation, and business support across the SOC (Security Operations Center). 

Security Operations Center Technical Writer needed.  Only submit candidates who have worked as a Technical Writer in a SOC environment.  

The Business Consultant supports the State of Iowa’s Office of the ChiefInformation Officer (OCIO), Security Operations Center (SOC). The purpose of this position isto provide technical writing support, standardization of documentation, andbusiness support across the SOC. The Business Consultant will initially focus on thedevelopment, consolidation, and standardization of the following artifacts forincident responders:

  • ·      Computer Security Incident Response Plan(CSIRP).
  • ·      SOC Incident Playbooks.
  • ·      Standardization of Incident Reports.
  • ·      RACI (Responsible, Accountable, Consulted, andInformed) grids per playbook.
  • ·      Website guidance for workforce members reportingsecurity incidents to the SOC.

The Business consultant will assist in the definition andmeasurement of SOC Service Level Agreements (SLA), Memorandum of Understanding(MOU), Memorandum of Agreement (MOA), and other formal documentation to supportthe SOC. Integrate Key Performance Indicators (KPI) and develop statusreporting for stakeholder consumption.

  • ·      Provide business analysis, process analysis, andproject coordination services. Develop business cases, business impactstatements, and integrate security prioritization metrics to drive businessdecisions.
  • ·      Provide information security function tasktracking, develop resource estimates, and provide priority schedules.Coordinate with service suppliers to ensure deliverables are clearly defined,priorities are identified, tracked, and reported to meet the functions needs.
  • ·      Analyze business processes, procedures, andorganization structure in order to identify problems and determine solutions.Elicit requirements from stakeholders, analyze the requirements, document, andcreate functional specifications as required.

    Candidate Requirements:
  • ·      Excellent organizational skills with a focus onaccuracy, detail, and follow-through; punctual and meets deadlines; effectivelyprioritizes tasks to meet expectations.
  • ·      Proven ability to work with diverse audiencesand translate technical information into non-technical information.
  • ·      Excellent writing and composition skillsincluding grammar; punctuation and spelling; ability to organize; express andcommunicate ideas clearly in writing.
  • ·      Knowledge of project management, conflictresolution, and incident escalation preferred.
  • ·      Ability to work effectively with customers tosolve business challenges while balancing the need for confidentiality,integrity, and availability.
  • ·      Ability to resolve issues in a variety ofcomplex situations which require complex judgments and solutions based onsophisticated analytical thought.
  • ·      Ability to solve complex problems, convey bothoral and written instruction, and handle multiple task interruptions whileproviding services in a professional and courteous manner.
  • ·      Must be an individual of high integrity and be amodel of unwavering integrity to others.
  • ·      Commitment to fostering a diverse workingenvironment.
  • ·      Ability to work independently, as part of a teamof peers, and also to support and contribute to a multidisciplinary teamenvironment



Required/Desired Skills


SkillRequired /DesiredAmountof Experience
Previous experience working as a technical writer for a SOC Required2Years
Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meets deadlines; effectively prioritizes tasks to mRequired4Years
Proven ability to work with diverse audiences and translate technical information into non-technical information.Required4Years
Excellent writing and composition skills including grammar; punctuation and spelling; ability to organize; express and communicate ideas clearly in wrRequired4Years
Knowledge of project management, conflict resolution, and incident escalation preferred.Required4Years
Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability. Required4Years
Ability to resolve issues in a variety of complex situations which require complex judgments and solutions based on sophisticated analytical thought. Required4Years
Ability to solve complex problems, convey both oral and written instruction, and handle multiple task interruptions while providing services in a profRequired4Years
Must be an individual of high integrity and be a model of unwavering integrity to others. Required4Years
Commitment to fostering a diverse working environment. Required4Years
Ability to work independently, as part of a team of peers, and also to support and contribute to a multidisciplinary team environment. Required4Years

Questions


No.Question
Question1The Contractor must report any disciplinary action, misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?
Question2Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you accept this requirement?
Question3This requirement falls under the E-RTR process. The candidate MUST submit their Right to Represent electronically following the process to be considered. Do you accept this requirement?
Question4Please list candidate's email address.
Question5The Vendor Rate for this position is -. Do you accept this requirement?
Question6PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE:
Question7SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidate's profile, you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidate's VectorVMS profile and resume according to Section 5.2.5 of ITS-009440. Do you confirm? Candidates will get rejected if an agency cuts and pastes the candidates' resumes into this field [REQUIRED]
Question8Use of AI is Strictly Prohibited: Please be advised that the use of AI-generated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Non-compliance will result in disqualification from the interview process.
Question9Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting, requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms, scheduling and completing the fingerprinting process, and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor
Question10PROVIDE CANDIDATES FULL PHYSICAL ADDRESS where DOM DoIT Background Check form and Fingerprint cards are to be mailed [REQUIRED]
Question11INTERVIEW DATES: Interviews will be conducted on [January 13, 14, 15]. Only submit candidates available for interviews on the date(s) provided.