In Harris County, Texas, 311 is an omni channel non-emergency service phone number that residents can call to report local issues or request information about county services. It operates as a centralized point of contact for residents to access government services, submit requests, or ask for assistance. This system is designed to provide a more efficient and streamlined way for people to connect with county resources without needing to call emergency services (911). The vendor company will be working with multiple departments during the 311 Phase3 Project. The project includes implementation of ServiceNow and integration with other applications.

 

Role and responsibilities of the Resource request

• Role: Senior Quality Assurance Analyst – IT Software Tester.

• Analysis of requirements from the end users/clients.

• Create and execute test cases.

• Perform End to End Testing of web applications on different levels, i.e., Dev, QA, Staging and Production environments.

• Perform back-end or database testing.

• Conduct SCRUM and review meetings within the team.

• Defect Tracking.

• Perform Web Services Testing if required.

• Perform UI/LOAD testing if required. High level Roles and Responsibilities:

• May work on enhancements added for sprints based on stack rank of the User Stories

• Should be involved in Requirements gathering meetings with departments/agencies to understand the business requirements.

• Creating High Level Test Strategy/Test plan

• Providing Test Estimations to Project Manager

• Exposure to Continuous Integration & Continuous deployment process (CI/CD) and providing QA Approvals as and when required.

• Providing Overall QA status as and when required.

• Involved and lead the capacity planning and resource allocation to work items within ePermit QA team.

• Should be involved in internal Sprint Planning meeting to discuss new or existing functionalities on the User Stories which are set to be moved into Sprints.

• Based on domain knowledge, provide insights during Grooming meeting of User Stories.

• Create and execute effective test cases in DevOps portal and map all functionalities related to the requirement.

• Perform Functional Testing, Integration Testing, System Testing, End to End Testing and Regression Testing etc. as required.

• Conduct root cause analysis, establish, and implement solutions for correcting quality issues.

• Provide production support and maintenance efforts as required.

• Other responsibilities may include product evaluation for UI software testing tools.

• Provide Software testing matrix as required