At minimum, the Software Developer- Senior will have the
responsibilities set out below:
•Translate technical systems specifications into a working, tested
application by developing detailed programming/User Interface
Specifications/Screen Design Documents for approved functional changes
in support of the business operations.
•Create functional and technical design documentation for
customization, extensions and configurations as may be required to
implement modules, workflows and rules.
•Refine and clarify designs during software development and implementation.
•Develop system use cases to align with the out of box ADX Portal and
Dynamics CRM capabilities/existing functionality and changes to
support business operations.
•Configure and/or customize the portal and/or application by writing
and/or generating code compiling data-driven programs to implement the
changes to integrate MS Dynamics CRM with the identity provider
solution.
•Code and unit test code, provide subject matter expertise in
supporting System Integration Testing and User Acceptance Testing to
ensure high quality of the software.
•Conduct Knowledge Transfer sessions with the project team resources;
demonstrate new features/functionality as needed to different
stakeholders.
•Conduct and support deployment of code changes with lower level
environments and production.
•Provide subject matter expertise and hands-on engagement to conduct
Root Cause Analysis of environment and application issues. Resolve and
troubleshoot technical problems which arise during the use and
operation of software packages, including providing technical
assistance in implementation, conversion and migration.
•Provide Go-live support/post implementation reviews. Report progress,
resolve problems and report regularly to I&IT project team

Skills
Experience and Skill Set Requirements

Selection Criteria

Application design and development experience - 50 Points
•7-10 years of experience as a Senior Software Developer - CRM
•In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its
features, including portal technologies such as ADX studio.
•Proven experience developing and implementing end-to-end CRM
solutions that align with business objectives.
•Proficiency in CRM customization and configuration, including
creating custom fields, workflows, process automation, and data
integration.
•Strong proficiency in developing custom solutions using Microsoft
Dynamics CRM development tools, such as Custom Workflow Activities,
Plugins, Custom Actions, and JavaScript.
•Experience with data migration and transformation in Dynamics CRM,
including data import/export and data manipulation using tools like
Data Loader.
•Knowledge of data modeling and database design principles within the
context of Dynamics CRM.
•Knowledge of API integration methods to connect CRM systems with
other applications.
•Experience with programming languages and scripting (e.g.,
JavaScript, Apex, Python) for customizations and integrations.

Methodology, Problem Solving and Analysis Skills - 30 Points
 •Demonstrated ability to assess complex and diverse
information/system needs and develop I&IT solutions.
•Complete knowledge of SDLC methodologies e.g., Agile development environment
•Familiarity with version control systems (e.g., Git) to manage code
changes and collaborate with other developers.
•Experience developing integrated test scenarios, identifying test
data, executing test scenarios as part of system integration testing
(COTS and custom), troubleshooting, and resolving issues identified
and documenting test results.
•Experience in providing Go-live support and conducting post
implementation reviews.
•Ability to identify the root cause of problems and provide viable solutions.
•Strong analytical skills to diagnose and resolve technical issues,
performance bottlenecks, and system errors in Dynamics CRM solutions
•Ability to collaborate with cross-functional teams, including
developers, analysts, testers and business users.
•Experience working with CRM vendors, understanding product roadmaps,
and evaluating third-party integrations.
•Proficiency in analyzing data and trends to identify opportunities
for process improvement and enhanced customer experiences.
•Ability to perform data-driven decision-making to optimize CRM
performance and functionality.
•Creative thinking and the ability to devise innovative solutions to
unique challenges.

Planning, documentation, and communication - 20 Points
•Experience conducting stakeholder interviews, gathering requirements,
and documenting use cases.
•Ability to translate business requirements into effective CRM
solutions, ensuring alignment with organizational goals.
•Experience in creating and documenting the technical design,
development and delivery of specified technology solutions including
reports, interfaces, conversions, extensions, workflows, procedures
and customizations.
•Ability to design and articulate complex technical concepts into
executable development work packages.
•Excellent verbal and written communication skills to effectively
convey technical information to both technical and non-technical
stakeholders.
•Experience in providing estimations of project delivery based on
business requirements.
•Experience presenting solution designs, project updates, and
recommendations to management.
•Demonstrated skill in planning and managing change within an
organization when implementing new CRM systems or processes.

Desirable Skills:
• Bachelor’s Degree in Information Technology, Engineering, or related field.
•Relevant certification from CRM platform provider (e.g., Microsoft
Certified: Dynamics 365 Developer) is an asset.