General Characteristics
● Responsible for designing, installing and troubleshooting network systems (including
wireless) to meet the functional objectives of the business. Involved with the configuration
and maintenance of physical and logical network components. Assists in the design of the
network architecture, designs the network infrastructure, and plans and designs
LAN/WAN/wireless solutions. Performs capacity and resource planning, assessing network
risks and contingency planning. Responsible for the implementation and maintenance of
network management software; researching, analyzing and implementing software patches
or hardware changes to fix any network deficiencies. Provides Tier 2 support. Involved in the
evaluation of new products and services, may manage vendor service level agreements.
Dimensions
Education:
● Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or
equivalent work experience.
Experience:
● A minimum of 3 years of IT work experience in infrastructure/network environments in
network design, implementation, administration and support.

Complexity:
● Intermediate professional level role. Works on projects/systems/issues of medium to high
complexity. Provides
● support in designing, implementing, supporting and maintaining network systems. Works on
one or more
● projects as a project team member, occasionally as a project leader. May coach more junior
technical staff.