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Position Description: Please ensure you attach the MI Cover Sheet (attached), a valid Right to Represent with candidates' CONFIRMED location indicated, and the candidate's resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please use Formstack link: https://knowledgeservices.formstack.com/forms/msp_michigan_subvendor_usage_request_form Prescreening questions are attached and must be answered by candidate & attached to submission. The State of Michigan is looking for a Cloud Engineer - Cloud Contact Center Engineer Bill Rate: -/Hr. Close to Submissions on 1/13 at 10am EST. Top Skill & Years of Experience Required: • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] • NICE CXOne Studio experience [3+ years of experience preferred] • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred] Please do NOT submit ‘DevOps Cloud Engineers, Genesys or Amazon Engineers’. Manager is looking for an Engineer to code on the NICE CXone platform. Position location: Lansing, MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI, please indicate location – will consider 100% remote for outside MI candidates. If submitting candidate outside of MI, please have them confirm their current location on RTR email document. Interviews: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate. Duration: 1 year with possible extension. Please Read Full Job Description Attached.