Responsibilities: Responsible for managing the interchange of data
between the server and the users. Required to translate technical
systems specifications into working, tested applications. This
includes: developing detailed programming specifications writing
and/or generating code compiling data-driven programs maintaining, and
conducting unit tests Resolves and troubleshoots technical problems
which arise during the use and operation of software packages,
including technical assistance in implementation, conversion and
General Skills: Experience in programming and analysis; specialized
software package support at the specified experience level Ability to
collaborate with IT Professionals throughout the Software Development
Life Cycle Experience in structured methodologies for the development,
design, implementation and maintenance of applications Experience in
design, code, test, debug and document applications Experience in the
use of object and/or third generation language development tools
Experience in one or more programming languages Experience in
application design, latest design patters, deployment and
troubleshooting Experience with relational and hierarchical database
technologies Experience in the use of information retrieval packages
using query languages Experience with one or more communications
protocols Experience in structured methodologies for the design,
development, implementation and maintenance of applications Experience
eliciting and documenting information from diverse business area
stakeholders and subject matter experts Excellent analytical,
problem-solving and decision-making skills; verbal and written
communication skills; interpersonal and negotiation skills A team
player with a track record for meeting deadlines Back End Skills
Knowledge and experience with developing all server-side logic,
definition and maintenance of the central database, and ensure high
performance and responsiveness to requests from the front-end.
Knowledge and experience with front-end technologies Knowledge and
experience to integrate the front-end elements into the application
Desirable Skills: Knowledge and experience with programming
Internet-ready applications Knowledge and experience in rapid
application development (RAD) methodologies Knowledge and
understanding of Information Management principles, concepts, policies
and practices Experience with middleware and gateways Experience
reviewing, analyzing, and modifying product installation scripts
including encoding, testing, debugging Ability to provide
post-implementation support and resolve any post-implementation
technical issues Experience conducting design walkthrough sessions
with project team Knowledge and understanding of Accessibility for
Ontarians with Disability Act (AODA) and related regulations and
standards Ability to provide user and system documentation as required

Skills

Experience and Skill Set Requirements
Evaluation Criteria:
Technical Skills (30%)
Experience with Agile methodologies
Experience with Dynamics 365, Microsoft Power platform, and Azure
solution design
Working knowledge of Dynamics interoperability, integration and
capability with other Microsoft cloud technologies
Working knowledge of both low code development and custom development
on Dynamics 365
Working knowledge with Dataverse design and development
Working knowledge of development in Azure technologies
Working knowledge of .NET, C#, JavaScript
Working knowledge of DevOps, task boards, pipelines, etc.


Experience (30%)
Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
Experience with Dynamics CRM Customer Service Workspace, Agent
experience profile, Session templates, workstream, and routing.
Experience with custom .Web API development, ASP.NET. .Net Core,
Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
Proficiency in all cloud service models: SaaS, PaaS, and IaaS
Certifications in Dynamics 365 and Azure are preferred
Experience with Agile methodologies including using kanban/task boards
Extensive experience developing in Dynamics 365 Customer Experience
(case management, Knowledge Management, Customer Service Workspace
configuration) and power platform
Experience with both low code development and custom development on Dynamics 365

Communication Skills (10%)
Strong communication skills to prepare documentation, including but
not limited to; reports, reviews, assessments
Ability to present ideas and suggestions clearly and effectively and
in a user friendly manner; maintain a high level of customer service
to both internal and external clients
Ability to communicate designs and development in clear and
understandable manner

 

Must Have:

Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.

Experience with custom .Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.