Typical Experience: 84+ months

Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
• Unpack boxes and stage for i-tagging	Required	0
• Organizing PCs and parts in stock rooms	Required	0
• Work tasks & perform data updates in ServiceNow system	Required	0
• Process PCs & delivery for State Surplus	Required	0
• Perform updates in AssetWorks system	Required	0
• Assist with PC pickups, deliveries, shipping	Required	0
• Assist with testing new PC models	Required	0
• Performing lifecycle replacements	Required	0
• Physical PC inventories	Required	0
• Provide PCs to customers	Required	0
• Image/Provision PCs	Required	0
Use SharePoint for file management	Required	0
• Win 10, 11 knowledge preferred	Required	0
• Basic knowledge of Mac OS helpful	Required	0
• M365 knowledge preferred	Required	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	All work must be completed on-site.  Do you agree to this requirement?
Question3	Your candidate must be able to attend an in-person interview.  Do you agree to this requirement?
Question4	What is your candidate's email address?
Question5	How soon can your candidate start if selected for this opportunity?
Question6	Vendors are encouraged to submit candidates that are available for the duration of the assignment.  Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?
Question7	Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission.  Is your candidate an employee of your company or a subcontractor?  Please be sure to notify a CAI Account Manager if your candidate's employee status changes.
Question8	Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries.  Do you anticipate outsourcing any work being done for this assignment to another country?
Question9	Candidates submitted above the hourly Vendor Rate of $XX.XX may not be considered for this assignment.  Do you agree to this requirement?
Question10	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource.  It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours.  Do you agree to this requirement?
Question11	Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate’s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?