Scope:
The Data Center Facilities Coordinator is responsible for overseeing the operational management and coordination of technology-related services within the GoA core Data Centres, Alberta Correctional Facilities, and remote sites. This role ensures the efficient and secure operation of IT infrastructures, manages a team providing installation, maintenance, troubleshooting, and optimization services, and ensures alignment with organizational goals and compliance standards.


Key Responsibilities:
• Manage and oversee technology services related to GoA Data Centres, Alberta Correctional Facilities, and remote sites.
• Implement and coordinate all IT facility services including WiFi management, equipment changes, and network optimization.
• Maintain and manage rack, power, cooling systems, and network closet infrastructures to ensure maximum efficiency and performance.
• Develop and implement disaster preparedness and regulatory compliance plans.
• Lead and supervise teams in asset management, procurement, and documentation processes.
• Provide consultation and troubleshooting support to clients and internal teams.
• Coordinate maintenance schedules and ensure consistent service delivery.
• Facilitate communication between all stakeholders to ensure seamless service and updates on operational status.
• Proven experience in managing IT facility services, data centres, or similar infrastructure projects.
• Strong knowledge of network optimization, power management, environmental control, and rack systems.
• Ability to lead a team and manage cross-functional projects.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Understanding of disaster preparedness, compliance, and regulatory requirements.
• Excellent communication skills, with the ability to collaborate with multiple stakeholders.
• Relevant certifications in IT management, infrastructure, or related fields are an asset.

Equipment Requirements:
• GoA will supply laptop

Working Hours:
• Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
• Work must be done from within Canada, due to network and data security issues.
• The role will be remote however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.

Notes on Location:
• This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province.
• The expectation will be for the resource to work from the office 2 times per Month

 

Must Have

Education

Post-secondary degree. diploma or certificate in                 Yes

Computer Science or related field of study.

 

Other

Proposed resource has agreed to a Criminal

Records Check and Enhanced Security Clearance                Yes

including a credit check prior to commencement.

 

Work Experience

Skills	Required Experience	Candidate's Experience	Description
Demonstrated experience leading training activities and working as a Trainer for complex technology/software applications	5 years
Demonstrated experience working as an Organizational Change Manager on at least I complex technology/software application project.	1 years
Experience delivering training sessions in-person and online via web-based interactive technology (e.g.. Zoom. Teams).	5 years
Experience developing change management deliverables (e.g., Change Strategy and Plans. Readiness Assessment. Resistance Management Plan, Change Impact Analysis, Impact Assessments. etc)	8 years
Experience developing effective communication materials for stakeholders	5 years
Experience developing training deliverables (e.g., training strategy. plans. training program. training needs analysis. etc)	5 years
Experience developing user-friendly training materials for in-person. virtual and self-paced training.	5 years

 

 

Nice to Have

Education:

The proposed resource must meet or exceed one of

the following combinations of experience:

Trainer or Adult Learning certification. accreditation,                        Yes

or Education related degree/diploma from a

recognized issuing body and 8 years related

experience

 

Work Experience:

Skills	Required Experience	Candidate's Experience	Description
Demonstrated experience working as an Organizational Change Manager on at least 1 project in a large organization or public service environment. i ctin 100+ staff.	1 years
Demonstrated experience working as Trainer on at least 1 project in a large organization or public service environment. impacting 100+ staff.	1 years
Experience defining and measuring project change success metrics and progress.	5 years
Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management. Management. Program Sponsors. Steering Committee. Branch Managers. End Users)	5 years
Experience developing effective communication deliverables (e.g., communication plans, schedules and strategies. etc).	5 years
Experience developing learning outcomes and assessing student understanding and success.	5 years
Experience fostering effective working relationships Vith leadership and stakeholders.	5 years
Experience in change risk management	5 years
Experience leading and facilitating meetings with stakeholders at all levels.	5 years
Experience using MS Office 2016 products or higher versions.	1 years
Experience using SharePoint online	1 years
Experience working in or for the public sector.	1 years
Experience working with or testing Microsoft Dynamics 365 solutions (CRM, Finance)	1 years