Responsibilities • Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. • Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec General Skills • Experience in programming and analysis; specialized CRM software package support at the specified experience level • Ability to collaborate with IT Professionals throughout the Software Development Life Cycle • Experience in structured methodologies for the development, design, implementation and maintenance of applications • Experience in design, code, test, debug and document applications • Experience in the use of object and/or third generation language development tools • Experience in one or more programming languages • Experience in application design, latest design patters, deployment and troubleshooting • Experience with relational and hierarchical database technologies • Experience in the use of information retrieval packages using query languages • Experience with one or more communications protocols • Experience in structured methodologies for the design, development, implementation and maintenance of applications • Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills • A team player with a track record for meeting deadlines CRM Software Development Skills • Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation • Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools • Experience with middleware and gateways • Expertise in specific tools for CRM software development Desirable Skills • Knowledge and experience with programming Internet-ready applications • Knowledge and experience in rapid application development (RAD) methodologies • Knowledge and understanding of Information Management principles, concepts, policies and practices • Experience with middleware and gateways • Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging • Ability to provide post-implementation support and resolve any post-implementation technical issues • Experience conducting design walkthrough sessions with project team • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards • Ability to provide user and system documentation as required

Siebel Development Skills - 40 %

• 10+ years of experience with Siebel technical configuration/ design / development / integration
• 5+ year of experience of Siebel integration with Adobe AEM , J2EE and etc
• 5+ year of experience with Siebel EIM/EAI.
• 3+ years of experience with Siebel IP18 with a focus on configuring / developing.
• Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts and related Siebel Business Layer objects.
• Experience with Siebel Tools Software and editing Siebel Web Templates.
• Experience in using Siebel Open UI specific classes and Methods.
• Demonstrated possession of Siebel 8.x or above certification.
• Experience in Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
• Experience in UI integration (embedding external application in Siebel, Exposing Siebel in External application)
• Experience with configuring Siebel migration application
• Experience with administering the Siebel Approval Manager

 

Report Development Skills - 35%

• Experience in OBIEE and PowerBI report development
• Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript
• Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files

 

Soft Skills- 20%

• Strong communication skills; both written and verbal
• Ability to develop and present new ideas and conceptualize new approaches and solutions
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
• Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large teams and work closely with other individual team members
• Proven analytical skills and systematic problem solving
• Strong ability to work under pressure, work with aggressive time lines, and be adaptive to change
• Displays problem solving and analytical skills, using them to resolve technical problems

 

Public sector Experience- 5%

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
• Experience with Grants Management would be an asset.

 

Hybrid Model: Candidates needs to be in office 3 days onsite on a week and as per the guidelines of HM..

 

Must haves:

• 10+ years of experience with Siebel technical configuration/ design / development / integration
• 5+ year of experience of Siebel integration with Adobe AEM , J2EE and etc
• 5+ year of experience with Siebel EIM/EAI.

 

 

Nice to have:

• Experience in OBIEE and PowerBI report development
• Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScrip