Join our team as a Senior Project Manager to lead modernization and ongoing service management of core security platforms supporting the Cyber Security Operations Centre (CSOC), with a focus on ServiceNow for incident management, client engagement, and reporting. You’ll oversee enhancements across ServiceNow, SIEM, SOAR, and vulnerability management tools, embedding “secure by design” principles into workflows, dashboards, and integrations. Partnering with architects, engineers, vendors, and stakeholders, you will manage end-to-end delivery, risk, and executive reporting. This role is ideal for leaders experienced in cybersecurity platform delivery, ITSM integration, and driving measurable improvements in detection, response, and operational resilience.

 

Description
The Senior Project Manager will lead the modernization together with ongoing service management and development of core security platforms that underpin the CSOC, with a primary focus on ServiceNow for cyber security incident management, client interaction, customer service management, and reporting. You will partner with security architects, engineers, and internal/external stakeholders to define platform enhancements that advance threat use case enablement, risk and vulnerability management, security operations, and overall CSOC detection & response capabilities.



Key Responsibilities

Drive end-to-end project delivery for ServiceNow enhancements and other CSOC platforms (e.g. SIEM, SOAR, threat intelligence, vulnerability management tools).
Develop and maintain detailed project plans, resource forecasts, risk registers, and communication schedules.
Gather and refine requirements for incident management workflows, intake processes, dashboards, and reports in ServiceNow CSOC applications.
Coordinate with OPS teams, external vendors, and third-party integrators to ensure smooth deployment, user acceptance, and day-2 supportability.
Embed cybersecurity best practices and “secure by design” principles into platform configurations, customizations, and integrations.
Represent and facilitate project oversight meetings, steering committee meetings and stakeholder forums; provide executive-level status reporting, metrics, and recommendations.
Proactively identify and mitigate project and security risks, escalating issues with clear mitigation strategies and impact assessments.
Champion continuous improvement: solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes.
General Skills

Advanced project/program management expertise in IT modernization and security-focused initiatives
Strong stakeholder management: able to influence technical teams, business owners, and executive sponsors
Proficiency with OPS I&IT frameworks, PMBOK, Agile/Scrum, and ITIL service-management practices
Excellent verbal and written communication skills; adept at executive presentations and workshops
Solid analytical, critical-thinking, and decision-making abilities
Collaborative team leader with demonstrated capacity to meet deadlines under pressure
Familiarity with public-sector standards and regulations (FIPPA, PHIPA, AODA)
Desirable Skills

ServiceNow ITSM/CSOC application development and administration
Knowledge and working experience managing and integrating ServiceNow with SIEM (Splunk, Azure Sentinel), SOAR platforms and supporting cyber security focused outcomes
Knowledge of vulnerability-management tools and processes (e.g. Defender, Qualys, Tenable, Rapid7)
Knowledge of cyber risk intelligence platforms  
Prior experience in government or large regulated organizations
Certifications: PMP, Prince2, ITIL v4 Foundation, Certified ServiceNow System Administrator


Skills
Experience and Skill Set Requirements
Experience & Skill Set Requirements

1. IT & Cybersecurity Program Leadership (40%)

Lead enterprise-scale security platform projects, focusing on cyber security, threat use case enablement, incident management, workflows, and risk dashboards
Deep understanding of ServiceNow modules and security operations tooling (SIEM, SOAR, EDR)
Ability to translate CSOC requirements into scalable platform configurations and integrated solutions
2. Advanced Project Management Skills (60%)

Skill Category

Weight

Key Competencies

Analytical & Strategic Planning

15%

Attention to detail, critical thinking, risk identification, defining input mechanisms, strategic roadmaps

Communication & Engagement

15%

Facilitating group discussions, stakeholder negotiations, executive presentations, active listening

Decisive Leadership

15%

Building consensus, setting measurable objectives, enforcing timelines, prioritization

Problem Solving & Adaptability

15%

Creative brainstorming, obstacle identification, solution evaluation, multitasking, stress tolerance



Max number of candidate submission -1(one)

Candidate is required to come in office 3 days a week



Must haves:

Managing Service NOW delivery and ITSM integration with SEIM

Managing PM Lead Cybersecurity Domain

Solicit user feedback, track performance KPIs, and drive iterative platform enhancements aligned to future CSOC outcomes

Client Engagement with CSOC outcomes.



Additional Information:

Townhall Discussion: Aug 15 2025 - 2:30 PM EST

Townhall Link - https://teams.microsoft.com/l/meetup-join/19%3ameeting_Nzk4ZDM4ZTMtNjdiYi00MDYwLWI2ZTgtM2NhOTM4NjU3YmU0%40thread.v2/0?context=%7b%22Tid%22%3a%22754b3dc5-5fa3-4f76-9d16-28276052acbf%22%2c%22Oid%22%3a%22626db5a9-c161-4822-a174-52b87f8e5ee5%22%7d