Easy Apply

Please enter a valid email.
Please enter a valid phone number.
Please select a valid country.
Please provide a resume.
You must review and agree before submitting.
Information Technology Services Management (ITSM Operations)
Job Title: Information Technology Services Management (ITSM Operations)
Location:  Austin, TX 

1. Serve as a conduit and key point of contact coordinating all process improvement activities. 

2. Develop a value stream map of the IT governance process including value and non-value add activities.

3. Collect and visualize value stream mapped data on the existing IT governance process. 

4. Develop a scorecard comprised of strategic portfolio management performance metrics.

5. Develop Executive presentations illustrating proposals status amid improvement efforts.


Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
8 Required Must have experience with the entire Microsoft office suite including MS Word, Excel, Outlook, PowerPoint, Project, and Visio
8 Required Must be able to apply value stream mapping expertise or process mapping expertise to document value add activities.
8 Required Must be able to deploy data gathering and data analysis techniques to collect and analyze key data.
8 Preferred Experience with ITIL Service demand management (preferred)
8 Preferred Experience with managing the needs of multiple stakeholders. (preferred)
8 Preferred Experience with applying LEAN techniques including statistical process control (preferred)
8 Preferred Knowledge and experience with the D.M.A.I.C. methodology (preferred)
6 Preferred Must have experience using Power BI for data visualization