Under direct supervision, analyzes user requirements, procedures, and problems to automate business processes. Provides installation, network access, control and troubleshooting for computers.

Dekalb County Board of Health
*Local Candidates only*
*On-Site required from day 1*
*3 month contract*


Job Summary:
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner.

Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.

This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.

Must have great customer service and problem-solving skills.

Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.

General Skills:
•Working knowledge with active directory, DNS, and DHCP
•Experience with troubleshooting network connectivity issues in both LAN and WAN environments
•Experience imaging and deploying laptops
•Experience providing desktop/laptop computer hardware support
•Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
•Experience supporting remote workers and troubleshooting VPN and remote technology issues
•Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
•Proficiency in Microsoft Office 365 (Enterprise) applications.
•Expertise in Windows Server 2016 and above.
•Working knowledge of VMware ESXi and vSphere, preferred
•Working knowledge with Palo Alto Firewalls, preferred
•Working knowledge with Mitel Telephony System, preferred
•Strong oral/written communication and listening skills.
•Strong attention to detail.
•Strong analytical and problem-solving skills.
•Can work effectively with a team or independently.
•Can work well under pressure with ability to prioritize effectively.
•Strong ethical orientation with ability to maintain confidential information.

Qualifications:

•Bachelor's degree in Computer Applications Computer Technology or related field OR
Associate's degree in Computer Applications Computer Technology or related field AND Three years of related experience.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Bachelor's degree in Computer Applications, Computer Technology OR Associate's degree in Computer Applications, Computer Technology & 3 years exp	Required	0
Experience active directory, DNS, and DHCP	Required	3	Years
Experience imaging and deploying laptops	Required	3	Years
Experience with troubleshooting network connectivity issues in both LAN and WAN environments	Required	3	Years
Experience providing desktop/laptop computer hardware support	Required	3	Years
Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s	Required	3	Years
Experience supporting remote workers and troubleshooting VPN and remote technology issues	Required	3	Years
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software	Required	3	Years
Working knowledge of VMware ESXi and vSphere, preferred	Highly desired	0
Working knowledge with Palo Alto Firewalls, preferred	Highly desired	0
Working knowledge with Mitel Telephony System, preferred	Highly desired	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate's email address.
Question3	Candidate must be paid AT LEAST - if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed -. Do you accept this requirement?
Question4	The maximum mark-up for this engagement’s SRP rate is 35%.  To be competitive on pricing, a mark-up below the 35% threshold is suggested.  Do you agree to propose a mark-up at or below 35%?
Question5	This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?
Question6	The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client’s selection date. Do you accept this requirement?
Question7	Onsite Required: Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely. Do you accept this requirement?