Position: Enterprise IT Operations Specialist (Technology Specialist)
Responsibilities:
·Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
·Collaborate with customers, service desk, and technical services.
·Diagnose and resolve technical issues.
·Document each task.
·Escalate complex issues as needed.
·Handle hardware and software installations, repairs, maintenance, and upgrades.
·Ensure follow-up services or issue escalation.
·Coordinate vendor repair services.
·Offer end-user training when required.
·Build positive customer relationships.
Education and Experience
Associate's Degree in information technology or directly related field and two years of related technology support experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Licensing/Certifications
Desired Skills
·Customer-oriented
·Manages and prioritizes workload
·Proficient in Microsoft Windows and Office
·Technical support experience with Apple products (a plus)
·Creative problem solver
·Knowledge of ITIL Framework
·Experience in IT Service Management (ServiceNow a plus)
·Familiarity with end-user computing technologies
·Active Directory management
·Strong organizational skills, detail-oriented
·Innovative and results-driven
·Effective verbal and oral communicator
·Collaborative team player
·Ability to diagnose complex systems and provide guidance quickly
· Vendor management
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions. | Required | 2 | Years |
| Collaborate with customers, service desk, and technical services. | Required | 2 | Years |
| Diagnose and resolve technical issues | Required | 2 | Years |
| Handle hardware and software installations, repairs, maintenance, and upgrades. | Required | 2 | Years |
| Ensure follow-up services or issue escalation. | Required | 2 | Years |
| Coordinate vendor repair services. | Required | 2 | Years |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | All work must be completed on-site. Do you agree to this requirement? |
| Question3 | Your candidate must be able to attend an in-person interview. Do you agree to this requirement? |
| Question4 | What is your candidate's email address? |
| Question5 | How soon can your candidate start if selected for this opportunity? |
| Question6 | Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? |
| Question7 | Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. |
| Question8 | Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? |
| Question9 | Candidates submitted above the hourly Vendor Rate of - may not be considered for this assignment. Do you agree to this requirement? |
| Question10 | Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? |
| Question11 | Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate’s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440? |