The Oracle CC&B Functional Analyst is responsible for providing support services for the Oracle Utilities Customer Care and Billing (CC&B) application, supporting the client businesses in all phases of the ITIL Service Lifecycle model. As a functional analyst (not an application developer), this includes working directly with CC&B application users and management in solving operational problems, designing solutions within to address business needs, operating routine configuration tasks, resolving or assisting in the resolution of incidents, conducting and organizing the delivery of approved business changes and projects, and also supporting the installation of system patches and/or upgrades. This position requires a good understanding of the Company business processes and flows in order to be able to analyze and develop solutions that fit specific business functions. It also necessitates a solid expertise with the CC&B application functionalities to be able to carry out such changes.
Oracle Customer Care and Billing Certification (Preferred)
Bachelor's Degree in Business (Master’s degree in the same field preferred), Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum
4+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating, and testing technical solutions
2+ years of supporting nightly batch operation
Proficiency with Oracle CC&B Application (required - 2 years minimum)
Proficiency with Customer & Field Service modules (preferred)
Experience with Mobile Workforce Management integration (preferred)
Experience with external customer-facing website integration (preferred)
Experience with application upgrades (preferred)
Experience in working within Agile and Waterfall methodologies, and a hybrid of the two
Experience with QA testing, ideally leading the functional side of testing
Knowledge of IS Change Control Process
Experience working with offshore resources and coordinating with vendors
Knowledgeable in the areas of business covered by the assigned application modules
Strong Communication Skills, both Oral and Writing that result in documented user requirements
Experience in documenting process, work, user, and integration flow