Technical Services, Help Desk and Operations
Austin , Texas , United States
|
2024-11-19 11:46:34
#N/A requires the services of
2 Support Technician 1, hereafter referred to as Candidate(s), who meets the general qualifications of
Support Technician 1, Technical Services, Help Desk and Operations and the specifications outlined in this document for the
#N/A.
All work products resulting from the project shall be considered "works made for hire" and are the property of the
#N/A and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law.
#N/A will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
Support staff to help augment agency employees at TDEM's IT Help Service Desk.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
| Years |
Required/Preferred |
Experience |
| 1 |
Required |
Experience in help desk support. Understanding of ITSM practices & working knowledge of help desk software/databases/remote control. Receive calls/inquiries, provide support, document incidents/remedies. Translate tech knowledge into actionable direction |
III. TERMS OF SERVICE
Services are expected to start 11/25/2024 and are expected to complete by a date to be determined. Total estimated hours per Candidate shall not exceed 900 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the #N/A. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at 313 e. Anderson Lane, Austin TX 78752. The working position is On Site. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. #N/A will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.
The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through #N/A.
V. OTHER SPECIAL REQUIREMENTS
VI. ADDITIONAL TERMS AND CONDITIONS
VII. RIGHT TO AMEND OR WITHDRAW SOLICITATION
DIR reserves the right to alter, amend or modify any provisions of this solicitation, or to withdraw this solicitation, at any time prior to the award of a Work Order pursuant hereto, if it is determined by DIR to be in the best interest of the State to do so.