SERVICES AND DELIVERABLES

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All Services will be performed on-site with primary location at 215 Garry Street,

Winnipeg, in the province of Manitoba, regardless of the location of residence of the

Proponent’s resource. The service location of the resource may change as a part of

STATEMENT OF WORK between Proponent and Manitoba. Manitoba at its sole

discretion may provide an option to work remotely. The remote working rate is the rate at

which the proponent’s resource will work primarily remotely and called onsite if needed

at Manitoba’s sole discretion. The onsite rate is the rate at which the proponent's

resource will work primarily onsite as per the location defined in STATEMENT OF WORK

and may work remotely if needed with prior written permission from Manitoba at its sole

discretion.

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Standard working hours for the resource will be in accordance with Manitoba usual

working hours of 8:30 am to 4:30 pm CST (7.25 hours per day), Monday to Friday.

Manitoba offices are closed on all Manitoba statutory holidays, and these days will be

unpaid. Manitoba at its sole discretion may decide that at certain times extended working

hours are needed to meet project deadlines. But extended working hours are to cover

exceptional circumstances and may not be available during the entire duration of the

engagement with the proponent’s resource. Overtime work cannot be used and billed

unless approved by Manitoba with an advanced written approval.

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The Successful Service Provider is to provide a cell phone to its resource at its own

cost.

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The details of hardware and software required to deliver the services to Manitoba will be

provided in the final STATEMENT OF WORK between Proponent and Manitoba.

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Manitoba will only pay Proponent for the time worked by the Proponent’s resource on the

projects assigned by Manitoba. While assigned to the project, the time spent waiting(e.g. for approvals and signoff on deliverables) is not billable. Manitoba will use

reasonable efforts to assign other projects’ and deliverables.

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Proponent’s proposed resource shall provide outcome-based value to Manitoba while

working on projects assigned by Manitoba. Proponent’s resource shall not bill Manitoba

for repetitive rework on any deliverables. Acting reasonably, Manitoba may allow one or

two feedbacks and rework based on those feedbacks. Examples of repetitive rework

includes but are not limited to:

a. Architectural Review Board (ARB) approval document needs repetitive rework to get

approved through ARB process

b. Business Requirements Document needs repetitive rework to get approved from

Manitoba

c. Project charter needs rework repetitively to get executive approval.

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During the engagement, if services from the resource is discontinued by the Proponent,

the cost of the transition to the new resource will be borne by the Proponent. If Manitoba

requests to change the Proponent’s resource the cost of transition will be borne by

Manitoba.

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Services to be provided:

Responsibilities:

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Lead requirements gathering sessions with stakeholders to understand business

objectives and document detailed business requirements.

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Analyze and document current business processes and workflows, identifying areas

for improvement and optimization.

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Develop comprehensive business cases outlining costs, benefits, and risks of

proposed solutions.

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Collaborate closely with cross-functional teams (including IT, operations, and

management) to ensure alignment of business and technology solutions.

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Create functional specifications and user stories, ensuring they are clear, complete,

and feasible for implementation.

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Conduct impact analysis for proposed changes and enhancements to existing

systems and processes.

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Provide guidance and mentorship to junior business analysts and team members as

needed.

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Participate in testing and quality assurance efforts, ensuring solutions meet business

requirements and are fit for purpose.

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Assist in the development of training materials and conduct training sessions for end

users as necessary.

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Defines and documents business processes involving current and future states●

Acts as a liaison between departmental end-users, technical team, consultants and

other governmental organizations in the analysis, design, configuration, testing and

maintenance of solutions

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Identifies opportunities for improving business processes through the use of

technology and/or through business process changes;

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Reads and interprets technical literature and translates in terms understandable to

the end-users or non-technical staff

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Plans, organizes and conducts business process reengineering/improvement

projects and/or management reviews of programs

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Consolidates information into cohesive and understandable correspondence or other

written form for use in management decision-making

3. SKILL REQUIREMENTS/QUALIFICATIONS

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A clean criminal record check status will be required at the proponent’s expense prior to

the successful Service Provider Resource(s) arriving onsite or working remotely.

Maintaining a clean status is required throughout the Proponents contract. An enhanced

background check, completed by Manitoba may be required on certain projects due to

the confidentiality of the materials shared to the Proponent. If the proponent fails, they

must rectify on their own cost and time. The following are minimum qualifications and/or

experience for the delivery of the Services.

The Resource must have the following minimum qualifications or experience:

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Bachelor’s degree in computer science, Commerce or an equivalent field

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Minimum of ten (10) years of experience working as a business analyst

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Minimum of five (5) years of experience documenting/conducting process analysis and

re-engineering

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Minimum of five (5) years of experience writing requirements, use cases and user

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stories

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Minimum of five (5) years of experience in working on projects in agile environment

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Must possess strong political acumen

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Must possess strong critical thinking skills

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Most possess a high level of communications, consulting, and client relationship skills.

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The Analyst must be able to clearly communicate complex technical and business

concepts, both to clients (internal or external) and to team members, and to negotiate

change

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Must be capable of effectively identifying and framing problems, leading the collection of

elements of information, and integrating this information to produce timely and thoughtful

decisions.

It is preferred that the Resource has the following qualifications or experience.

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Accreditation from IIBA (International Institute of Business Analysis) is considered an

asset.

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Knowledge of the Business Analysis Book of Knowledge (BABOK) is considered an

asset.4. RESOURCES PROPOSED

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Proponent must complete Appendix D – RESOURCE SKILLS AND EXPERIENCE

FORM for each Resource that is being proposed by the Proponent. Supporting

comments should be provided to demonstrate how the Resource meets and/or exceeds

the outlined experience, education, and skills. Resource current location should be

included in the Response Matrix and whether they are ready to re-locate if out of

Province or not.

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The proponent's proposed resource must have required skills, knowledge, and

experience to perform the duties and responsibilities of the role for which they are hired.

Manitoba will not provide training, reimburse cost or approve billable time for the training

of such skills and knowledge. The examples of such training include but are not limited

to TOGAF, Salesforce, Microsoft Power BI, Dynamics, .Net, Project Management

Institute (PMI), and International Institute of Business Analysis (IIBA).

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Employee References - Provide a minimum of two (2) references for each Resource

being proposed. References should be for experience directly related to the area or

expertise for which the Resource is being proposed to provide the Services. References

should be included in the Response Matrix