SERVICES

1. Elicit, document, and analyze business, stakeholder, and solution requirements from internal and external stakeholders for enhancements and support of Housing’s Dynamics 365 HOME system and related digital services.
2. Translate business needs into clear, actionable requirements, including process models, business rules, data flows, and system specifications.
3. Develop quality assurance strategies, including test plans, test cases, and acceptance criteria, to ensure solutions meet business requirements and function effectively.
4. Define technical project plans in collaboration with development teams, coordinating delivery timelines, resource allocation, and risk assessments.
5. Support data migration and integration efforts, including documentation of mapping, validation processes, and reconciliation procedures between Housing systems and the Government of Alberta’s Enterprise Resource Planning (ERP) financial system.
6. Maintain and enhance business architecture documentation to reflect evolving processes, systems, and organizational structures.
7. Design operational business processes and procedures to support ongoing application management and user support.
8. Coordinate and support the development of reporting and business intelligence solutions, such as dashboards and dynamic reports, using Housing’s systems and tools.
9. Provide ongoing business analysis support for existing functionalities, including troubleshooting, issue analysis, documentation updates, and recommendations for continuous improvement.

FACILITIES

The Consultant must work during regular Business Hours. However, the Consultant is not required to be in ASHC’s facilities at 44 Capital Boulevard, Edmonton Alberta. ASHC will provide the Consultant with a desk, as well as hardware and software necessary to produce the deliverables and perform the Services. ASHC will not provide any hardware to facilitate any offsite work.

STANDARD OF CARE

The Consultant shall perform the Services with reasonable skill, care and diligence and in accordance with any applicable industry standards of suppliers of services similar to, or the same as, the Services described in this Schedule.